Job Admissions Lead (Fun, Entry-Level Leadership Role!)

Admissions Lead

Be the first smile. Set the tone. Lead the fun.

As an Admissions Lead, you're not just supporting a front desk you're owning the first impression of the entire guest experience. Every family's day starts with your team, and you'll make sure it starts strong.

This is a support role, where you'll be on the floor guiding your team, managing guest flow, and jumping in whenever needed to keep things running smoothly.

What You'll Do

You'll assist with real-time leadership + guest experience ownership every shift:

• Assist daily Admissions operations to ensure smooth, safe, and efficient guest entry
• Support leadership with assigning and motivating front-line team members throughout the day
• Assist with owning the guest arrival experience ensuring energy, efficiency, and service standards are consistently met
• Actively manage queues and guest flow during peak periods
• Step into host roles as needed and lead by example on the floor
• Deliver exceptional guest service and confidently handle guest recovery situations
• Support training across safety, service standards, and operational procedures
• Maintain compliance with health, safety, and operational standards
• Partner with other departments to ensure a seamless guest journey across the attraction
• Assist with scheduling, inventory, and daily operational support

What We're Looking For

We're looking for a high-energy, people-first leader who thrives in a fast-paced environment:

• Experience in guest service, hospitality, retail, or attractions
• Previous experience leading, coaching, or training a team
• Strong communication and problem-solving skills
• Ability to stay organized and calm in a high-volume environment
• Comfort using POS systems and basic technology
• Flexible availability, including weekends and holidays
• High school diploma or GED

• Experience in theme parks, entertainment, or high-traffic venue

The Perks of the Magic

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.98/Hr.