IT Infrastructure Manager

Description

8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.

Location

Headquarters- 3035 SW Topeka Blvd

Topeka, KS 66611

Role

The IT Infrastructure Manager is responsible for managing and maintaining the bank’s IT infrastructure. In addition to the day-to-day system administration duties, this position is responsible for assisting vendors in support of networks, cloud environments, and tech support frameworks to keep the business agile, secure, and always online.

Essential Functions & Responsibilities

• Provides technical leadership within the department.
• Windows Server administration duties
• VMware management duties
• Ensures proper security and disaster recovery capabilities are maintained
• Develop and execute backup and recovery plan
• Oversee the maintenance of user profile security
• Manage IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget
• Manage the IT Generalist who is directly responsible for the Desktop and Help Desk team
• Manage IaaS and other Infrastructure vendors
• Perform on-site and remote technical support
• Maintain excellent communication with IT management on all tasks and projects.
• Creates and maintains good technical documentation.
• Provide emergency on-call support
• Interfaces with software vendors to solve problems experienced with their software
• Ability to solve problems independently
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank
• Perform other duties as assigned

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience

Required Experience

• 15+ years of overall IT experience, with at least 10 years specializing in the Infrastructure side
• History of building, testing, and running systems with low Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
• Experience with Software-Defined Wide Area Networks (SD-WAN), firewalls, and VPNs
• Experience managing environments in AWS, Microsoft Azure, or Google Cloud Platform
• Ability to personally configure systems, resolve complex technical issues, and function as the final tier of technical support
• Ability to provide on-call support

Preferred Experience

• Experience with Office 365
• Experience with Webex Calling
• Experience with NOC Management
• Experience in integration and cloud computing (specifically Microsoft Azure)

Education

• High school diploma or equivalent required. Bachelor’s degree is preferred.
• IT or IT Security certifications (e.g., CISSP, MCP) are preferred.

Skills & Abilities

• Skilled in connecting common business platforms such as Microsoft 365, HR Tools, and identity providers such as Okta or Entra ID
• Strong analytical and problem-solving skills
• Excellent customer service skills and willingness to assist others
• Ability to relate and empathize with others
• Effective listening, oral, and written communication skills
• Detail-oriented and goal-oriented
• Initiative and self-starter
• Proficient in Windows network setup, administration, maintenance, and upgrades
• Proven networking, routing, and security

Competencies

Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability, and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.

Travel

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Travel is primarily local during the business day, although some local evening and weekend travel may be expected.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Other

• Applicants must have a clean driving record and pass a drug screen and background checks
• Internal applicants must meet the minimum requirements of their current job, notify their manager that they are applying for the position, and submit a resume via the employee portal

CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.