Loan Processor

Loan Processor

This position is responsible for processing first mortgages within the required timeframe. This is a hybrid role, candidate must be based in CT!

Functions:

• Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc.
• Complete an income calculation for all borrowers and prepare the file for underwriting.
• Make a welcome/introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting.
• Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts
• Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman's terms.
• Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration.
• Monitor important expiration dates on loans in pipeline – including credit report, appraisal, income & asset documents, rate lock.
• Provide support to sales team.
• Communicate effectively with internal departments and external partners/customers.

Responsibilities:

• Strong customer service, communication, organization and problem resolution skills
• Must be able to meet established minimum daily expectations
• Maintains effective communication to ensure the highest quality of customer service

Personal Traits / Competencies:

• Exceptional interpersonal and communication skills
• Provide world-class customer service
• Must be able to multi-task
• Strong attention to detail
• Team player and works well independently
• Ability to listen and make decisions quickly

Technical / Computer Skills:

• Familiarity with Encompass
• Proficient Microsoft Word, Excel, Outlook
• Experience in state bond programs a plus

Education and Experience:

• High school diploma or equivalent
• A minimum of 2-years experience in mortgages
• Knowledge of mortgage processing preferred, not required
• Familiarity with all types of mortgage products and state/federal regulatory guidelines.

Hours for position:

M-F 9am-5pm

This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements