USA - Supervisor, Operations 2nd Shift M-F

Location: USA - Braselton, Broadway Boulevard Position Summary The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies. Essential Duties & Responsibilities Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keeps senior management and client representatives informed of critical issues that affect the operations. Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site’s operating agreement with the client. Implements and reports on‑going cost savings measures. Provides ideas and suggestions for more efficient operations. Meets all client specified KPIs and complies with Quality system requirements. Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, creates programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities. Has overall training and evaluation responsibilities of warehouse staff. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff. Reviews pending jobs or trends, plans for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Trains new staff in assigned duties, or delegates training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate. Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assigns supervisory duties to experienced team members acting as leads for lower‑level warehouse staff. Keeps abreast of progress or problems. Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement. Keeps staff informed of new developments. Assists in the physical operations as needed. Delivers results by leveraging the skills of the right people at the right time. Maintains high degree of motivation in team members to retain focus on providing highest levels of customer satisfaction. Provides ongoing growth and development opportunities for team members. Provides input and conducts annual performance reviews for team members. Supports adherence to Standard Operating Procedures (SOPs). Supports and trains team members with adherence to SOPs (corporate and client). Education & Experience Must have a High school diploma or general education degree (GED). Three years’ experience working in a logistics/distribution/relevant environment. One year experience in a supervisory role. Preferred: Prior MHE certification / knowledge of basic MHE operation. Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program. Computer Skills Proficient in Microsoft Office (Excel, Word, and PowerPoint). Experience with RF scanners. Experience with Warehouse Management System functions. Language Skills English (reading, writing, verbal). Business communication competency. Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products. Other Skills Strong attention to detail, accuracy and ability to accomplish job tasks in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments and be able to assist as a back‑up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment. Work overtime as dictated by business whether mandatory or voluntary. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate. Core Competencies Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change. Physical Demands Occasionally bending, frequently walking and standing constantly, sitting. Ability to lift or carry and push or pull 11‑20 pounds. Reach above shoulder, squat, or kneel. Work Environment The noise level is usually low to moderate. The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. DSV reserves the right to defer or close a vacancy at any time. Job Description Disclaimer The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform as the Company may deem appropriate. #J-18808-Ljbffr