Assistant Resident Manager / Leasing Agent

Job Description

Job Description

Description:

Job Description:

• Support daily property operations, including leasing, resident relations, and administrative functions; provide leadership in the absence of the Property Manager. 
• Perform all leasing activities, including marketing, responding to inquiries, conducting tours, qualifying prospects, and closing leases. 
• Process applications, verify applicant information, and maintain accurate records in property management systems. 
• Collect rent, deposits, and fees; post transactions and manage delinquency, including late notices and eviction coordination. 
• Promote resident retention by managing renewals, addressing concerns, and delivering excellent customer service. 
• Coordinate and participate in resident events and support company culture initiatives such as Open Arms. 
• Conduct move-in/move-out inspections and report maintenance needs, safety concerns, and curb appeal issues. 
• Ensure compliance with all company policies and applicable housing laws, including Fair Housing, ADA, and FCRA. 
• Perform additional duties as assigned to support business operations.

Requirements:

Required Qualifications

• High school diploma/GED and 1-3 years of experience in customer service, sales, and/or leasing required
• Valid driver’s license from the state of residence

Preferred Qualifications

• Bachelor’s degree preferred
• Certified Apartment Manager (CAM) and/or NALP credential strongly preferred
• Property Manager License preferred

Knowledge, Skills, and Abilities

• Knowledge of general bookkeeping and accounting practices
• Knowledge of property management business procedures
• Customer service skills and conflict resolutions skills to overcome objections and resolve issues
• Organizational skills to maintain records and schedules
• Knowledge of apartment management laws and regulations at the federal, state, and local levels
• Sales knowledge, skills and abilities to sell products and services to new and existing customers
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
• Skill and ability to clearly and concisely communicate verbally and in writing
• Critical thinking and problem-solving skills
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). 
• Ability to learn and operate AppFolio.
• Ability to maintain confidentiality and maintain appropriate discretion