Collision Center Advisor

divh2Collision Service Advisor/h2pMUST HAVE EXPERIENCE WORKING IN BODY SHOP/ppThe Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction./pp$60k - $170k+ Earning Potential/ppQualifications:/pulliTaking pictures of vehicles./liliSchedules for service appointments./liliGreets customers in a timely, friendly manner and obtains vehicle information./liliWrites up customers vehicle problems accurately and clearly on repair order./liliWalk around the vehicle with customers as needed to confirm the damages and prior damage./liliAdvises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications./liliProvides a complete and accurate written cost estimate for labor and parts/liliVerifies Insurance claim information before starting repairs./liliVerifies Payments and proper documentation from the Insurance Co./liliChecks on progress of repair throughout the process daily./liliContact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed./li/ulpResponsibilities:/pulliThe Collision Service Advisor serves as the primary point of contact for customers throughout the repair process/liliThis role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs/liliThe Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs/liliWhen additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish/liliThis position also promotes additional services that support vehicle safety, performance, and customer satisfaction/liliGreeting customers promptly in a friendly, professional manner and collect necessary vehicle and customer information/liliListen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders/liliPrepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins/liliClearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions/liliCoordinate with technicians to schedule and monitor repairs, ensuring promised times are met/liliProvide updates on repair status and handle customer questions or complaints with professionalism and urgency/liliReview completed repair orders for accuracy, and ensure all work is properly documented and authorized/liliSupport quality control processes by verifying repairs meet company and industry standards before delivery/liliAssist with scheduling estimate/repair appointments and managing telephone inquiries/liliEnsure vehicles are parked, secured, and keys properly stored throughout the repair process/liliMaintain a clean, organized work area and always present a professional appearance/liliPerform additional duties as assigned/li/ulpBenefits:/pulliMedical Insurance/liliDental and Vision Insurance/liliPaid Vacation Time/liliSick Leave Time/li/ul/div