Field Service Supervisor, Sustainable Technologies

Sustainable Technologies reprocesses a wide array of products, including compression sleeves, electrocardiogram lead wires and cables, air transfer mats (used to transfer and reposition patients), pneumatic tourniquet cuffs, pressure infusion bags, pulse oximetry sensors, and many products used in surgery, including ablation wands and electrodes, arthroscopic abraders and shavers, orthopedic manual devices and more.

The Field Service Supervisor, Sustainable Technologies is a foundational role supporting the Sustainable Technologies (ST) business and its team of Account Managers. The Supervisor is responsible for leading a team who drive growth, retention, and customer satisfaction with our reprocessing program. Through collaboration with sales, the Supervisor ensures optimal program execution and customer satisfaction for the business nationally. The role also serves as a critical touchpoint for implementing solutions that increase hospital participation in ST's reprocessing program.

Responsibilities

• Oversee and manage all aspects of Field Service

• Manage relationship with third-party collection supplier, including monthly reviews of service KPIs, service cases and resolution plans, cost to serve and new customer forecasting to hit revenue goals

• Lead a team of Account Managers, providing guidance, support, and training as needed to support growth of customers reprocessing programs

• Identify and cultivate relationships with key customers to drive business growth

• Monitor and analyze key performance indicators to identify areas for improvement and work with account managers to implement corrective action plans

• Develop and implement strategies to improve service efficiency and increase customer satisfaction

• Collaborate with cross functional teams, such as internal sales groups, marketing, sales ops and manufacturing, to ensure effective communication and coordination for service operations

Qualifications

• 4-8 years of experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Demonstrated leadership experience managing remote or geographically dispersed teams, preferred

• Strong project management skills with the ability to prioritize multiple initiatives in a fast-paced environment

• Experience working within healthcare, medical device, or hospital systems preferred

• Proven ability to analyze data, interpret trends, and drive performance improvements based on metrics

• Excellent interpersonal and communication skills, with the ability to influence both internal stakeholders and external partners

• Strong problem-solving skills with a proactive and solutions-oriented mindset

• Ability to travel up to 30%

• Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Location: This position is remote and can be based anywhere within the United States. Candidates must be able to work EST business hours.

Anticipated salary range: $67,500 - $105,900

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 06/15/26 *if interested in opportunity, please submit application as soon as possible.

** The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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