Roadside Assistance Technician/ Tow Driver

Job Type

Full time

Exempt/Non Exempt

Hourly

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Operates tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested. Receives call information (location of disabled vehicle) from the Customer Interaction Center and responds to the scene of disablement. Identifies the problem, verifies possession of valid AAA membership card, and provides service to include tire changes, fuel delivery, battery testing, battery jumpstarts, battery installations, minor mechanical adjustments, and lockout service in accordance with established procedures. Arranges for or tows vehicle, following specific instructions from the tow manual when the vehicle cannot be started or is unsafe to drive.

Conducts pre and post-trip DOT checklists documenting any vehicle issues or maintenance requirements. Cleans the service vehicle on a regular basis.

Tracks/records all daily activities by completing call logs, vehicle logs, receipts, etc. Utilizes tablet or electronic device to update calls and review towing/battery procedures and information.

Maintains safe and acceptable driving record and DOT certification. Reports all driving infractions to management.

Responsible for maintaining acceptable goals and scores related to member satisfaction, on the go (tow) or battery tests/sales, calls per hour and safety.

May provide support at special events (i.e. parades, travel shows, Car Care or Public Relations events)

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None

Required Qualifications (these Are The Minimum Requirements To Qualify)

Education (include minimum education and any licensing/certifications):

• Possession of high school diploma or equivalent (GED)
• Possession of a valid state driver’s license with minimal driving infractions/incidents.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license.**
• Successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

Experience:

• Customer Service Experience including ability to effectively communicate to customers/ members and understand the need for meeting/exceeding customer expectations.

Knowledge and Skills:

• Safely operate a full-size or mini service van or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Lift material weighing up to seventy-five (75) pounds
• Utilize GPS and maps to locate member breakdown locations.
• Read and interpret AAA emergency road service rules and benefits
• Communicate effectively with others in a work environment and with the public
• Maintain accurate records
• Ability to work independently, contacting leadership when necessary for direction or support.
• Perform basic mathematic calculations such as addition, subtraction, multiplication and division
• Successfully complete AAA training programs
• Support team efforts in order to achieve departmental performance goals

Preferred Qualifications

• Experience servicing vehicles such as providing fuel, testing batteries for damaged cells, replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires
• Prior tow truck driver or roadside service experience. Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment
• Commercial driving experience.

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.