Client Services Program Coordinator Office Manager

Job Description

Job Description

Riverways Pregnancy & Family Resource Center, a non-profit, life-affirming ministry located in Salem, MO, is seeking a Client Services Program Coordinator.

This position coordinates client programs and oversees office operations. Ideal candidates will have a heart for ministry, bachelor’s degree or commensurate experience in human resources, social work, or similar field. Strong relationship-building, organizational and communication skills are a must.

POSITION SUMMARY
The position is responsible for coordinating, implementing, and monitoring client programs and services, facilitating positive relationships with clients, donors and our community partners, and ensuring efficient office operations.

RESPONSIBILITIES:

• Coordinates the A2A, Parenting Support, Fatherhood and Social Service programs.
• Meets with clients to determine eligibility.
• Assists the Executive Director with client intakes, risk/needs assessments, and development of individualized care plans.
• Provides ongoing case management to support client participation and address identified needs.
• Connects clients with appropriate community resources, social services, and referral partners.
• Plans and coordinates A2A classes in compliance with A2A contract requirements, including scheduling and instructor coordination.
• Coordinates the volunteer and client schedules.
• Evaluates, selects, and maintains educational materials and resources, with Executive Director approval.
• Tracks client outcomes, evaluates program effectiveness, and recommends improvements.
• Maintains accurate client records, updates the state database with required data points, and prepares reports as needed.
• Oversee the day-to-day operations of the office.
• Orders office and program supplies and monitors inventory.
• Maintains organized supplies, educational materials, and client resources.
• Assists with basic IT and technology-related needs and serves as a point of contact for technology issues
• Performs backup duties for Receptionist.
• Leads bible study & devotionals.
• Coordinates and oversees baby bottle fundraiser, Missouri’s Biggest Baby Shower
• Assists with entry of in-kind donations, deposits and bank reconciliations.
• Helps ensure the office remains professional, welcoming, organized, and prepared for clients, volunteers, and visitors.
• Monitors and responds to client communication received through approved digital communication platforms.
• Monitors after-hours client communication and ensures appropriate follow-up during business hours.
• Serves as the primary staff contact for HopeSync & Clara integration.
• Helps troubleshoot scheduling, communication, and technology issues that affect client access to services.
• Maintains professional, compassionate, and timely communication with clients while following Riverways’ policies and procedures.\
• Helps evaluate and improve communication processes to ensure clients are not lost during the scheduling, intake, or follow-up process.
• Attends local community events (meetings, fairs, etc.) to enhance community awareness of RPFRC programs and services.
• Promotes all RPFRC programs through social media.
• Updates the website to highlight current events and keep the information relevant to clients and donors.
• As needed, partners with the Executive Director with donor-related activities such as coordinating fundraising events, event planning and setup, donor data entry, tax credit forms, large mailings, and other miscellaneous assignments
• Works closely with Executive Director to assist in the success of the overall mission
• Communicates effectively with team members regarding client needs, program activities, schedules, and concerns.
• Maintains appropriate professional boundaries with clients, volunteers, and community partners.
• Protects the confidentiality and privacy of client information.

Company Description Riverways Pregnancy & Family Resource Center is a Christian non-profit community-focused organization dedicated to supporting individuals and families through pregnancy and parenting. The center provides practical resources, education, and compassionate guidance to help clients navigate challenging life situations. Services may include material assistance, referrals, and programs that promote family stability and well-being. Team members work collaboratively in a supportive environment that values dignity, respect, and confidentiality for all clients.

Riverways Pregnancy & Family Resource Center is an equal opportunity employer. This means that we will not discriminate against any applicant and will enforce employment policies without regard to race, color, biological gender, nationality, ancestry, age, marital status, or any other status protected by applicable law. However, Riverways PFRC is exempt as a religious organization under Title VII. Therefore, Riverways has the right to hire only candidates who agree with the PC’s statement of faith and code of Christian conduct, profess Jesus Christ as their Lord and Savior, uphold a solid pro-life position on abortion, and live a lifestyle consistent with biblical values.

Company Description

Company Description Riverways Pregnancy & Family Resource Center is a Christian non-profit community-focused organization dedicated to supporting individuals and families through pregnancy and parenting. The center provides practical resources, education, and compassionate guidance to help clients navigate challenging life situations. Services may include material assistance, referrals, and programs that promote family stability and well-being. Team members work collaboratively in a supportive environment that values dignity, respect, and confidentiality for all clients.\n\nRiverways Pregnancy & Family Resource Center is an equal opportunity employer. This means that we will not discriminate against any applicant and will enforce employment policies without regard to race, color, biological gender, nationality, ancestry, age, marital status, or any other status protected by applicable law. However, Riverways PFRC is exempt as a religious organization under Title VII. Therefore, Riverways has the right to hire only candidates who agree with the PC’s statement of faith and code of Christian conduct, profess Jesus Christ as their Lord and Savior, uphold a solid pro-life position on abortion, and live a lifestyle consistent with biblical values.