Certified Medical Assistant

Job Description

Job Description

The Medical Assistant/Patient Access Specialist provides both clinical and administrative support to clinicians, patients, and the healthcare team to ensure efficient, high-quality patient care and exceptional customer service. This role serves as a primary point of contact for patients by greeting and checking in patients, answering and directing incoming telephone calls, scheduling appointments in accordance with clinic protocols, verifying insurance coverage, collecting copayments and outstanding balances, and communicating patient feedback to management. The position also performs clinical duties within the authorized scope of practice, requiring strong observational, clinical, critical thinking, communication, problem-solving, and decision-making skills to meet patient needs and contribute to a positive patient experience. The role works under the clinical supervision of the Clinic Manager.

• Escort patients to examination rooms, obtain vital signs, and review and reconcile pertinent patient information and history in preparation for an appointment with the provider.
• Cross trained in the front desk role to help with check in, scheduling, rescheduling or patients and covering break for both Clinical and Non-Clinical team
• Assists provider during examinations, procedures, treatments, and minor office surgeries.
• Administer diagnostic tests and provider-approved procedures, such as immunizations and others, as assigned.
• Successfully collaborate and work in support of the team to ensure efficient and quality patient care.
• Clean and stock exam rooms to include procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines. Review shot schedule the day prior to confirm patients are due for vaccines or there are orders in chart. Review each patient chart and request orders, as needed (see policy for "Shot only" visits for further details).
• Performs CLIA waived lab procedures.
• Provides limited education and coaching for patients within scope, including discharge information, and responding to follow-up questions-instructs patients about prescribed medications and dosing.
• Responds directly (in person) & indirectly (via phone or online) to patient questions requiring simple to complex clinical knowledge & skills.
• Collect and prepare laboratory specimens. Complete screenings and collect and review patient data per protocol. Follows up on test results as directed by healthcare Providers. Documents specimens collected and result in the electronic medical record (EMR).

Job Requirements:

Education: Minimum: High school diploma or equivalent

Experience: Minimum: One (1) year experience as a Medical Assistant and Three (3) years of experience in an office environment or related customer service field

Licenses & Certifications: Minimum: CCMA, CMA, RMA, or NCMA or Medical Assistants without certification at time of hire must pass certification exam within their first 90 days of employment. Must have active CPR/BLS certification or obtain within first 90-days of employment.

Immunizations are a requirement for employment to help ensure a safe and healthy workplace by reducing the risk of communicable diseases. TCC requires proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.

Required Skills, Knowledge, and Abilities:

• Clinical knowledge and skills with the patient population of the clinical areas of the
• Knowledge of the evidence-based practice process.
• Knowledge and experience documenting patient care in an electronic medical record
• Capability to make accurate patient observations, communicate, and record them
• Ability to provide guidance for patients in participation of their care plan
• Knowledge of the psychosocial needs of patients and families
• Ability to influence and lead by example and establish and maintain positive relationships.
• Knowledge of medical terminology
• High level of self-awareness and cultural competence.
• Excellent interpersonal skills.
• Ability to gather the necessary information to make triage-related decisions and problem-solve low to moderate-complexity situations.
• Ability to be self-directed in accomplishing the coordination and decision-making responsibilities of this position
• Ability to be organized and flexible in response to changing demands. Ability to handle a high volume of work under pressure.

Competencies:

• Accuracy – Creates a quality product with a high level of accuracy
• Communication –Engages in constructive interactions
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality.
• Customer Service Oriented – Friendly, enthusiastic, and helpful to others.
• Decision Making – Ability to make critical judgments while under pressure.
• Detail Oriented – Aptitude to pay attention to the specifics of a project or task.
• Flexibility – Capacity to adapt quickly to changing conditions and work responsibilities
• Positivity – Display an optimistic attitude and is a progressive agent for needed change.
• Teamwork – Demonstrates collaboration, values input and maintains effective working relationships.

Work Environment/Physical Requirements:

• Environmentally controlled medical office environment
• Fast-paced setting with occasional high-pressure or emergent situations
• Handling specimens of blood or body fluids, including secretions and excretions.
• Exposure to various chemical agents typically used in a clinical setting.
• Must be able to stand, stoop, walk, bend, and kneel for prolonged periods.
• Work closely with others in a team setting.
• Work hours subject to office needs to ensure coverage during all hours of operation
• Frequent interaction with a diverse population, including team members, providers, patients, vendors, and other members of the public