Lead Tech / Junior PM for Desktop Support and Datacenter

Job Description:

This is a 1099 Independent Contractor role with no benefits. Compensation is $34/hour. Location is onsite at the client's location in Rochester NY. If you agree to these terms, please proceed with your application.

Lead Tech / Junior PM for Desktop Support and Datacenter

This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.

Qualifications:

• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
• Prior experience supporting a client's datacenter operations a plus
• Basic understanding of project management terminology and methodology
• Knowledge and experience in ServiceNow are a big plus.
• Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.
• Excellent Customer Service skills
• Can manage small project teams.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Has 3-5 years of experience

Responsibilities:

• Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments
• Liaise with business financial leads and users to help in tracking Charge back to Project cost center.
• Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.
• This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.
• Active contract tracking and management.
• Presenting / Reporting results in various forums
• Liaise with vendors to generate POs / Initiate SOW reviews and signoffs
• Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)
• Assist the team in change management activities (where applicable)
• Provide technical assistance with computer hardware and software
• Recommend hardware and software improvements
• Track customer issues and resolutions

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market.

Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.