Safety Ambassador

Safety Ambassador

The Safety Ambassador is responsible for promoting safety of clients and staff by providing security and necessary intervention to respond to and help de-escalate crisis situations.

About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

Benefits (prorated for Part Time Employees): Medical, Dental, Vision Coverage; PTO (Vacation & Sick); Paid Holidays + 1 Float Holiday; 2% employer match with employee 4% Contribution 403(b) retirement plan; Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent); Life & Accidental Insurance Coverage; Employer contribution for Health Savings Account; Flexible Spending Account (FSA) and Limited FSA Options.

Minimum Position Requirements:

Education: High school diploma or equivalent required.

Experience/Lived Experience: Minimum two years' experience working directly with the public. Knowledge/experience working in clinics that provide substance use and/or mental health services preferred.

Special Skills/Training: Must possess de-escalation and crisis intervention skills. Must have knowledge or the ability to learn motivational interviewing, de-escalation techniques and mental health first aid. Bilingual preferred.

Essential Functions and Responsibilities:

• Utilize verbal de-escalation skills during crisis intervention.
• Connect and build rapport with clients in crisis.
• Visit waiting rooms regularly to assist clients when possible.
• Secure premises and personnel by patrolling property; inspect buildings, equipment, and access points; permit entry.
• Obtain help when necessary by calling codes, calling 911 or emergency personnel, and/or by sounding alarms.
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses.
• Assist clients, patients, vendors, and/or contractors with finding their way within the clinic.
• Serve as an information resource for clients, patients, vendors and/or contractors needing assistance.
• Prevent losses and damage by reporting irregularities; inform violators of policy and procedures.
• Regularly check bathrooms and make sure they are clean and stocked.
• Responsible for helping to maintain the entire property in an attractive, comfortable condition.
• Assist with trash pickup on the property.
• Regularly patrol parking lot to ensure vehicles are secure.
• Regularly patrol parking lot and assist clients/patients as needed.
• Maintain a safe environment by reporting facility safety concerns to appropriate staff.
• In collaboration with the Health center manager, support with routinely conducting safety drills.
• In collaboration with the Health center manager, be present if needed to present a behavior contract to a patient.
• Performs other duties as assigned.