CENTER DIRECTOR

Center Director

The HIV/AIDS Services Administration (HASA) provides access to benefits and services to one of New York City's most vulnerable populations low-income New Yorkers diagnosed with HIV or AIDS. Among the services provided are intensive case management, direct linkages to Cash Assistance, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long Term Care. Homemaking, access to emergency housing and permanent housing. In meeting that goal, approximately 1,100 HASA employees serve over 33,000 clients, including 2,500 families. Due to advances in health care, the lives of persons diagnosed with HIV have improved dramatically over the years. The HASA program has changed to meet the evolving needs of its clients. Over the course of the past ten years the priorities for HASA and its clients have included maximizing access to health care and improving the quality and availability of emergency or non-emergency housing. Many clients also express the desire to enter or return to the workplace. HASA provides interested clients with access to vocational services on a voluntary basis. With the help of counselors to identify barriers to employment, clients can select vocational goals and receive needed support. HASA is committed to a high quality of service provision that is individualized, efficient and effective. The program amended the eligibility criteria last year to include the provision of HASA case management services to all persons diagnosed with HIV. Persons diagnosed with HIV no longer must be symptomatic in order to avail themselves of the services that HASA provides which can help them maintain stable, healthy lives. Under the direction of the HASA Regional Manager, with latitude for independent judgment, initiative and decision-making the Center Director is responsible for the daily management, administration, direction and coordination of the HASA Center, which provides specialized full range services; social, financial and vocational, to participants, individuals and families with AIDS, advanced HIV illness and/or HIV infection throughout New York City.

The Center Director has the overall responsibility for ensuring that services rendered to all eligible participants conforms with Federal, State, and City mandates. The HIV/AIDS Services Administration (HASA) is recruiting one (1) Administrative Director of Social Services, NM-II to function as the Center Director who will:

• Conduct and attend meetings with local representatives from health care communities, civic groups, governmental/non-governmental agencies and elected officials; to interpret departmental policies, resolve multi-situational issues, and convey the community's stance on HASA issues and concerns to Management.
• Manage and coordinate day-to-day administrative and operational functions within the HASA Center ensuring that program services adhere to Federal/State/City Agency standards and those standards are uniformly enforced throughout the office. Responsible for maintaining an office environment that is sensitive to the needs of HASA customers and associated case members; ensure that confidentiality standards are fully met and, when breached, safeguards are put in place, and staff training or disciplinary action is initiated as applicable. HASA Administration is made aware of urgent/critical situations as they occur.
• Implement HASA mandates, procedures and systems designed to comply with specified time frames and service requirements regarding client contacts, issuances of benefits to eligible clients, case stabilization, homelessness diversion, referrals for community-based services and permanency planning for family cases.
• Establish performance standards, site productivity goals, while directly supervising financial eligibility, social service, and support service staff for procedural compliance, adherence to HRA time and leave regulations, disciplinary actions, and the management of day-to-day administrative activities within their own units at scheduled meetings.
• Coordinate the disbursement of all incoming cases from Service Line and their prompt assignment to appropriate unit/worker; maintain a tracking mechanism to ensure accuracy in work and timeliness of case transactions to be reported to the Regional Manager.
• Provide primary oversight and final approval/disapproval for complex case reviews such as Case-by-Case Financial Assistance (CBCFA), and Rental Assistance.
• Identify training needs through specific staff meetings ensuring that staff is trained in the interpretation and application of Federal, State, City and Agency policies and procedures.
• Meet regularly and work closely with the designated Regional Manager on multi-situational cases and administrative issues to effect resolution and/or compliance; monitor those cases involving referrals to resources outside HASA components and ensure follow-up services.
• Liaise with community representatives from Community-Based Organizations, hospitals, community health centers, physicians, drug programs, and elected officials to interpret departmental policies, and assist in the resolution of issues for their consumers and inform HASA Administration of community concerns.
• Perform other related duties, as necessary.
• Manage the center with a commitment to the provision of services that are cost-effective, efficient, high quality and based on the premise that all sectors of the community work together so that people living with HIV or AIDS have medically appropriate housing, financial security, access to medical care and treatment, and social wellbeing so that they may live their lives in the fullest dignity and self-sufficiency possible.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or 2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

- Strong management, leadership, and supervisory skills. - Excellent written and verbal communication skills. - Knowledge of budget and fiscal compliance.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.