Manager, Business Account Mgmt

Business Account Management Role

The Business Account Management (BAM) group is the bridge between Sales and Contracts & Proposals on our key accounts. Providing global seamless end to end support to the external customer and internal stakeholder. BAM drives customer value as global solution architects of customized business relationships and the development, implementation, and management of enterprise wide business solutions.

Responsibilities

• Management/Oversight of the end to end process of proposals throughout lifecycle of opportunity.
• Management/Oversight of the end to end process of contracts providing client knowledge and efficiencies.
• Point of escalation in Contracts and Proposals for account issues/challenges etc
• Represent proposals/contracts in customer meetings.
• Drive the execution strategy for unsigned contracts and report to Executive management
• Involvement in internal and external process improvement and development.
• Attend Governance Committees.
• Responsible for setting priorities and managing cycle times.
• Implement and maintain department changes, procedures and processes
• Develop and maintain positive relationships with internal account stakeholders and customer contacts.
• Proactively inform management team of future resource needs.
• Gather and track preliminary information on account pipeline (early feasibility/capability).
• Negotiate with customers and manage customer expectations while maintaining a positive relationship.
• Share knowledge of account history, challenges of account, position of account and influence proposals and contracts strategy accordingly.
• Matrix management of team aligned to account and input into staff appraisals where required.
• Perform other duties as required.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role, when annualized, is $69,000.00 - $172,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.