Surgery Services Representative 2 (H) Full Time Bascom Palmer Eye Institute Miami, FL at University of Miami in Miami, Florida

Surgery Services Representative 2

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Surgery Services Representative 2 in Miami, Florida. The Surgery Services Representative 2 oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.

Core Job Functions

• Acquires and reconciles operating room schedules, surgical, and anesthesia records to ensure accuracy and compliance.
• Verifies insurance information, confirms eligibility of patient coverage benefits, and obtains missing information from patients' families or physicians' offices.
• Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
• Maintains organized records of charges by batching patient records by date of service and ensures accurate documentation in the system of record.
• Responds to and resolves complex customer grievances.
• Obtains necessary authorizations, pre-certifications, and referrals, and notifies patients of liabilities prior to date of service.
• Creates estimates for both hospital and professional fees and collects funds as appropriate.
• Monitors cancellations to maintain schedules and quickly identifies and fills cancelled slots to mitigate decreased provider productivity and loss of revenue.
• Collaborates with scheduling departments to identify add-on patients and supports scheduling optimization.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license
• Experience: Minimum 3 years of relevant experience required
• Knowledge, Skills and Abilities:
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.