Bellperson - Part Time

Guest Services Position at The Pfister Hotel

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing

• Greet arriving and departing guests with warmth, courtesy, and professionalism.
• Escort guests to and from accommodations, assisting with luggage and introducing hotel features and services.
• Safely load, transport, and deliver guest luggage and packages using bell carts as needed.
• Tag, organize, and store luggage for individuals and groups, maintaining accuracy and efficiency.
• Direct guest flow throughout the hotel, offering clear directions and assistance.
• Respond to guest inquiries, providing helpful and accurate information about hotel services and local attractions.
• Perform additional duties as assigned.

Position Requirements

• Strong customer service skills with a professional, friendly demeanor.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to grasp, lift, carry, push, and pull luggage and packages up to 55 lbs. continuously throughout the shift.
• Ability to stand, walk, bend, stoop, and climb stairs for extended periods.
• Ability to read and understand luggage tags, claim checks, and related information.
• Manual dexterity and physical stamina to perform job functions safely.
• Must adhere to the Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.
• Prior hospitality or guest service experience preferred.

What's in it for you

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages available for full-time associates

Job Type: Part-Time, Hourly

Pay Rate: $13.93 per hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, we are known for the unique character and style of our properties.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.