Fulfillment Manager

Job Description

Job Description

About Honos

Honos was founded in 2019 to design premium, sustainable urns and cremation jewelry that help people honor the loved ones they have lost, including pets. We operate two brands: Oaktree Memorials (oaktreememorials.com), our direct-to-consumer line, and Samuel Mitchell Design (samuelmitchelldesign.com), our B2B line serving veterinarians, funeral homes, and pet crematories.

We care courageously, which means putting families first and going above and beyond to serve them at one of the hardest times in their lives. Our work is meaningful, our standards are high, and our team takes real pride in getting every order right.

About the Role

We are looking for a Fulfillment Manager to run day-to-day operations in our Englewood, CO warehouse. You will own the order fulfillment process from start to finish, operate our laser engraver for personalized products, manage shipping and vendor relationships, and lead a small team of 1 to 2 fulfillment associates. This is a hands-on role for someone who likes to stay busy, takes ownership of their work, and cares about quality.

No prior engraving experience is required. We are happy to train the right person who brings a strong work ethic and a willingness to learn. As a growing company, there is real room to take on more responsibility and advance as our team expands.

What You’ll Do

Order fulfillment and quality control

• Manage all incoming orders through ShipStation for accurate, timely fulfillment

• Perform quality control checks on every order before it ships or goes to engraving

• Triage and fulfill special and rush orders, handling the more complex ones personally

• Serve as the main point of contact for the customer service team on special or rush orders

Engraving

• Operate the xTool F1 Ultra laser engraver and manage all engraving jobs in xTool Creative Space

• Set up, configure, and run engraving files for personalized customer orders

• Hand off engraved items to the team for packing, or complete engraved orders end to end when working solo

Shipping and carriers

• Schedule carrier pickups for UPS, FedEx, USPS, and DHL

• Correct and update shipping addresses proactively and at the customer service team’s request

• File and follow up on shipping claims, and advise customer service on claim eligibility

Task and customer service coordination

• Triage incoming Asana tasks by completing, reassigning, or handling them personally

• Follow up with customer service on stalled tasks, and clear all pending tasks by end of day each Friday

• Resolve order-related questions, discrepancies, and special requests

Inventory, purchasing, and vendors

• Monitor inventory levels and flag when stock needs replenishment

• Generate ShipStation sales reports to forecast product demand

• Create purchase orders from a provided template based on that forecasting

• Communicate with vendors to place and follow up on orders for engraving materials, blanks, and products

• Order and maintain packing and shipping supplies, plus breakroom and general warehouse necessities

• Receive and organize incoming vendor shipments and manage warehouse storage

Warehouse operations and team leadership

• Guide and support 1 to 2 fulfillment associates with day-to-day questions and workflow

• Delegate tasks based on each person’s skills and current workload

• Perform end-of-day closing, including securing all doors and turning off lights

What You Bring

• A strong work ethic and a positive, can-do attitude

• The drive to learn new tools and processes thoroughly and quickly

• Strong attention to detail and a commitment to quality

• Solid organizational skills and the ability to prioritize and triage a busy workload

• Reliability and dependable attendance

• Comfort working with computers and learning new software

• Ability to lead and support a small team

Bonus Points (Not Required)

• Experience in fulfillment, shipping, warehouse, or operations

• Hands-on experience with laser engraving, or with ShipStation, Asana, or similar tools

• Previous experience supervising or training others

• High school diploma or equivalent

• English proficiency

Physical Requirements

This is an active, hands-on role. You should be comfortable standing, walking, and bending throughout your shift, and able to lift up to 40 pounds.

Schedule and Location

• Full-time preferred, Monday through Friday, with your choice of 7:30 AM to 4:00 PM or 8:30 AM to 5:00 PM

• Open to part-time candidates for the right fit

• Onsite at our Englewood, CO warehouse

• Target start date: June 22, 2026, or sooner

Compensation and Benefits

• $20 to $25 per hour, depending on experience

• Medical insurance, with dental and vision available

• 10 days of paid time off

• 6 paid sick days

• 9 paid company holidays

How to Apply

Apply directly through this posting. Applications are accepted on a rolling basis until the position is filled.

Honos is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.