Loan Servicing Specialist

Job Description

Job Description

Position Summary

We are currently seeking Customer Collections Specialists/Loan Servicing Specialists to join our growing team! We are looking for professional candidates who possess a solid work history and enjoy working in a competitive environment while maintaining a positive attitude which supports the organizational culture and encourages teamwork. LP Finance Group is offering an amazing opportunity to make uncapped commission plus hourly pay, and an opportunity to advance within the company. If you are a goal oriented, self-starter looking to grow with a company with unlimited opportunities, this could be the place for you!

This position requires you to have the drive to succeed and the attendance to reap the rewards. This is an office environment in which this position performs administrative duties related to the collection of delinquent and inactive accounts, assessment of debtor ability to pay, and coordination of debt collection measures. Position involves completing demands, performing multiple tasks and working to deadlines.

Essential Functions:

• Works with coworkers to set debt collection strategies.
• Leads the debt collection process for assigned customers.
• Contacts customers by phone, email, text, and mail to recover a debt.
• Keeps detailed notes and records of all communications and actions.
• Answers questions customers have about billing statements.
• Negotiates partial repayments and payment plans when possible.
• Keeps track of payment due dates and sends reminders, follow up on delinquent and overdue accounts by receiving and initiating phone calls, text, emails and letters.
• Updates the account status when the debt has been paid and when processing payments.
• Investigates billing errors and disputes and follows up with customers including but not limited to loan audits.
• Sends necessary paperwork to customers, legal, approved 3rd party vendors, and or credit bureaus promptly.
• Maintains confidentiality and the utmost discretion.
• Collaborates with lawyers if legal action is required.
• Uses debt collection software, skip tracing software, and public records databases.
• Complies with all federal, state, and local laws and regulations as well as com

 

Knowledge/Skills/Abilities:

· Basic technical/computer knowledge required including Microsoft Outlook, Excel, Word, etc.

· Knowledge of FDCPA collection guidelines.

· Display a professional manner and hold oneself accountable.

· Receptive to change.

· Prioritize tasks and manage time effectively.

· Require critical thinking skills and experience working autonomously (or under limited supervision) to complete tasks.

· Proficient at understanding/Communicating loan terms and features.

· Detail oriented.