Resident Assistant, Galvan Homeless Shelter

Job Description

Job Description

RESIDENT ASSISTANT at GALVAN HOMELESS SHELTER

Title : Resident Assistant, Galvan Homeless Shelter

Location :   Hudson, NY

Program : Homeless Services, Galvan Homeless Shelter

Type :   Full-time /  Non-Exempt

Pay Range : $18.91 – $24.05 (hourly) 

Schedule : Monday - Friday, 4:00pm – 12:00am w/ flexibility as needed

Notes : Local Travel Required: a Clean & Valid NYS Driver’s License.

Job Ref. # : 0532

About St. Catherine’s Center for Children

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. 

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

• Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
• Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.

Position Overview & Organizational Relationships

Under the direct supervision of the Director of Housing, the Resident Assistant (RA) ensures a safe, secure, clean, and supportive environment for families transitioning from homelessness through aftercare. The RA assists resident families with service plan implementation, tracks their progress, and works closely with Case Managers to support their service plan goals. Maintaining a respectful, family-oriented atmosphere, the RA collaborates actively with fellow RAs and shelter staff to deliver cohesive, compassionate care.

Essential Duties & Responsibilities:

• Resident & Staff Relations : Build and maintain professional, supportive relationships with residents while strictly upholding personal boundaries and organizational policies.
• Safety & Environment : Conduct routine interior and exterior safety rounds to maintain a secure, healthy, and clean property; report maintenance needs and follow up as necessary.
• Documentation & Compliance : Accurately record family interactions, critical incidents, intakes, and case progress notes in alignment with agency report logging standards.
• Crisis & Conflict Intervention : Facilitate conflict resolution, offer de- escalation/mediation, and step in during crisis situations as needed.
• Transition Support & Empowerment : Guide families through the intake-to-discharge continuum, by equipping residents with the information and tools needed to make informed daily decisions and build self-determination.
• Transportation : Safely transport clients in agency vehicles across the Capital Region based on families’ needs.
• Confidentiality & Rights : Guard sensitive client/agency information and champion resident rights at all times.
• Certifications & Professional Standards : Maintain active CPR/First Aid certification and participate in required professional development.
• Communication & Respect : Maintain open communication with leadership, proactively share feedback/concerns, and contribute to the maintenance of a “client supportive” and respectful community.
• Ad- Hoc Directives : Carry out additional position-related duties as assigned by the Director of Housing.

Core Competencies  & Essential Attributes

• Crisis & Therapeutic De-escalation : Proven ability to respond effectively, calmly, and therapeutically in crisis situations.
• Inclusive & Diverse Communication : Ability to engage and communicate effectively with individuals across diverse cultural, socioeconomic, developmental, and functional backgrounds.
• Collaboration & Teamwork : Skilled at working effectively within a shared decision-making model alongside internal staff and external service providers.
• Time Management & Organization : Strong organizational skills with the ability to prioritize and manage varied responsibilities in a timely manner.
• Administrative & Reporting Skills : Capability to complete thorough, accurate written documentation in accordance with agency and regulatory standards.
• Driving Eligibility : Valid driver’s license and ability to meet criteria outlined in the agency’s Revised Policy for Agency Drivers to transport clients as needed.

• Mission Alignment : Full commitment to representing and carrying out the mission, values, philosophy, and professional standards of St. Catherine’s Center for Children.
• Strengths-Based Philosophy : Firm belief in human capacity for growth and change, coupled with a commitment to empowering clients to build skills, confidence, and independence.
• Family-Centered Value : Deep appreciation for the role of a nurturing family environment in individual growth and stability.
• Professional Boundaries & Role Clarity : Aptitude for maintaining a supportive, helping role while establishing and holding healthy, clear boundaries.

Position Requirements & Qualifications:

• Schedule : Must be able to work Monday-Friday, 4pm-12am (8-hour shifts), 40 hours weekly.
• Education : High School Diploma or GED required (College degree in Human Services or related field preferred).
• Driver’s License : Valid & Clean New York State Driver’s License (actively licensed a minimum of one year) required * .
• Core Aptitudes: Demonstrated ability to exercise independent ethical judgment, maintain strict client confidentiality, and communicate effectively in writing.
• Cultural & Relational Competence : Proven ability to engage empathetically and respectfully with individuals from diverse cultural, socioeconomic, and developmental backgrounds, including but not limited to a broad range of people with various developmental and functional levels.
• Specialized Training : Therapeutic Crisis Intervention (TCI) experience or formal training.
• Certifications : Active CPR and First Aid certifications is a plus!
• Experience : Prior experience working within a human services or residential shelter environment preferred.
• Community Awareness : Familiarity with Capital Region social services and community support resources is beneficial.
• Technical Proficiency : Working knowledge of Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Docs, Sheets, Meet), alongside secure Internet practices.
• Judgment & Confidentiality : Capable of exercising ethical, independent judgment and discretion while handling sensitive data with strict confidentiality.
• Reliability & Adaptability : Professional record of integrity, proven reliability, dependability, and the positivity and flexibility needed to adapt to day-to-day changes in client needs.
• Clearance Requirements : Ability to complete pre-employment background check requirements, including NYS Child Care Background Check (CBC) fingerprinting. 

* Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers including, but not limited to, the minimum age of 21 at time of hire; with the ability to maintain insurability throughout employment .

At St. Catherine’s Center for Children, we believe in taking care of the people who take care of our community. We offer competitive compensation alongside a comprehensive benefits package designed to support your health, wealth, and professional growth:

Financial Security & Future Planning

• Pension Plan: Secure your future with a retirement pension plan featuring a generous agency contribution.
• 403(b) Retirement Savings: Pre-tax savings options to further build your nest egg.
• Student Loan Forgiveness: As a 501(c)(3) non-profit agency, employment here qualifies eligible staff for the Public Service Loan Forgiveness (PSLF) Program .
• Expense Reimbursements: Travel and mileage reimbursements for any role-related transit.

Health & Well-being

• Comprehensive Health Insurance: Choice of robust Medical, Dental, and Vision plans to fit your needs.
• Well-being Reimbursement: A $600 annual benefit dedicated to supporting your personal wellness journey.
• Work-Life Balance: Generous Combined Leave Time (CLT) plus paid holidays so you can rest and recharge.
• Life Insurance: Fully employer-paid, automatic life insurance coverage at no cost to you.

Professional Growth & Culture

• Paid Certifications & Training: Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid.
• Tuition Assistance: Financial support for continuing education and tuition reimbursement opportunities.
• Career Advancement: Clear pathways for professional development and internal career growth.
• Our Culture: Enjoy the comfort of a welcoming, business-casual work environment rooted in our core values of Mindfulness, Relevance, Respect, and Solidarity.

** Please note: To qualify for specific benefits, certain terms and conditions may apply.

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.

If you would like to learn more about our agency or one of our many programs, please visit our website at: