Customer service representative

job summary:
Join our Health & Public Service team as an IT Customer Service Representative. You will be the primary point of contact for our service desk, providing essential support to users and ensuring our operations meet mission-critical service standards in a collaborative, fast-paced environment.

location: Tallahassee, Florida
job type: Contract
salary: $19 - 20 per hour
work hours: 8am to 5pm
education: Associates


responsibilities:

• Provide multi-channel support via phone, email, chat, and voicemail.
• Manage and monitor helpdesk tickets to ensure resolution within defined timelines.
• Identify recurring issue trends and collaborate with supervisors on process improvements.
• Maintain accurate process documentation and communication templates.

qualifications:
2+ years of experience working in a collaborative team environment.

2+ years of proficiency with Microsoft Office (Word, Excel, and PowerPoint).

1+ year of customer service experience, preferably in a call center or helpdesk setting.

Must be local to Tallahassee, FL for onsite work.

PREFERRED QUALIFICATIONS

Fluency in Spanish (written and verbal).

Experience utilizing SAP software.

Expertise in Customer Service Management and problem-solving.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.