Home Delivery Lead - Loadout

Job Description

Job Description

Who We’re Looking For

We’re looking for a motivated, dependable leader who can support our Home Delivery teams and help drive operational excellence. You’ll bring strong organization, communication, and problem-solving skills, with a hands-on approach to helping the team stay safe, productive, and ready for successful deliveries.

Who We Are

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to “Amazing” our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive pay ranges between $20.00 to $22.00 per hour based on qualifications and relevant experience.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs

At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Employee Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

Position Summary

The Home Delivery Lead supports the daily execution of Home Delivery warehouse operations, helping ensure delivery teams are prepared for a safe, accurate, and successful day. This role provides hands-on leadership during loadout, inspects delivery lanes and merchandise readiness, assists with delivery and order issues, and helps maintain an efficient workflow throughout the operation.

The Home Delivery Lead works closely with drivers, warehouse Team Members, and management to resolve operational concerns, maintain productivity and safety standards, and ensure delivery teams are set up for success.

Key Responsibilities

• Lead and support daily Home Delivery loadout operations.
• Inspect and verify delivery lanes to ensure orders are accurate, complete, and ready for delivery.
• Assist delivery teams with order discrepancies, merchandise issues, and delivery-related concerns.
• Coordinate and inspect redelivery packages and special delivery inspection requests.
• Communicate effectively with drivers, warehouse Team Members, and management to identify and resolve operational issues.
• Monitor daily workflow and support established productivity and efficiency standards.
• Utilize company computer systems and Microsoft Excel to track routes, manage operational information, and support reporting.
• Maintain accurate operational documentation and information.
• Ensure compliance with company safety policies and procedures.
• Provide day-to-day direction, support, guidance, and training to Team Members to promote safe and efficient loadout operations.
• Participate in daily huddles, staff meetings, and required training sessions.
• Perform additional tasks and duties assigned by management based on operational and business needs.

Schedule Expectations

• Full-time, 40 hours per week.
• Schedule determined by business necessity; weekend work (Saturday and Sunday) may be required.

Education & Experience Requirements

• High School Diploma or equivalent.
• Prior warehouse, home delivery, logistics, or related operational experience preferred.
• Previous lead or team-support experience preferred.
• Strong verbal and written communication skills.
• Working computer proficiency, including Microsoft Excel.
• Strong organizational, prioritization, and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to identify operational issues and support timely resolution.
• Dependable, organized, and committed to team and delivering exceptional experience.

Physical Requirements

• Ability to stand and walk for up to 7 hours per day.
• Ability to work in a warehouse environment with varying temperatures and conditions.
• Ability to lift, carry, push, and pull merchandise as required to support operational needs.