Mobile Donation Attendant

Job Description

Job Description

Are you looking for meaningful, flexible work that makes a difference in your community? Whether you're just starting out, returning to the workforce, or seeking a rewarding way to stay active in retirement, the Mobile Donation Attendant role at Goodwill could be the perfect fit. This part-time position offers a chance to be part of a mission-driven team, supporting sustainability and job creation through donated goods. No prior experience is required—just a positive attitude, a willingness to learn, and a commitment to providing excellent customer service.

Position Objective:

• Serve as the face of Goodwill at mobile donation drives, creating a positive experience for all donors.
• Work independently on-site for donation events (typically 6 hours) to receive, sort, and protect donated goods.
• Safely load, unload, and transport donations using a Goodwill box truck or vehicle as assigned.
• Deliver donations to appropriate facilities and assist with proper routing and documentation.
• Ensure safety standards are followed and maintain a clean, organized donation area throughout the event.

Essential Duties:

• Greet and thank donors warmly while accepting donations at off-site locations.
• Provide world class customer service and represent Goodwill’s mission positively in the community.
• Unload donations at receiving sites and ensure items are routed correctly (retail, salvage, recycling, etc.).
• Maintain accurate daily donor logs and donation intake records.
• Operate company vehicle, pallet jack, or other material handling equipment after proper training.
• Follow all safety and lifting guidelines; maintain cleanliness and order at mobile donation site.
• Communicate with store teams or logistics personnel to report donation volumes, issues, or delays.

Essential Skills:

• Excellent interpersonal and communication skills; donor-focused.
• Strong time management and self-direction in remote settings.
• Reliable and punctual, with a strong sense of urgency and initiative.
• Ability to perform physical labor, including lifting up to 50 lbs.
• Basic problem-solving skills and situational judgment.
• Previous material handling or truck experience a plus.

Core Competencies:

• Initiative: Acts without being told; takes independent action to improve outcomes.
• Innovation: Seeks out and embraces new ways to improve efficiency or service delivery.
• Results Orientation: Sets high performance goals; consistently meets or exceeds expectations.
• Job Knowledge: Demonstrates expertise and applies it effectively in the field.
• Reliability: Dependable and consistent; follows through on commitments with integrity.