Senior Business Systems Analyst

Senior Business Systems Analyst

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

The Senior Business Systems Analyst serves as a strategic bridge between Information Technology, Transportation Operations, Maintenance, and business stakeholders, ensuring the successful alignment of technology solutions with operational and organizational objectives. This hybrid role combines advanced business systems analysis, intelligent transportation systems (ITS) expertise, project leadership, and IT liaison responsibilities to support both enterprise technology initiatives and mission-critical transit technology platforms.

Major Duties and Responsibilities:

• Manage and maintain enterprise IT infrastructure, including servers, storage, networks, and cloud environments.
• Design, configure, and support LAN/WAN architectures, VPNs, wireless systems, and firewalls.
• Provide advanced troubleshooting and escalation support for complex hardware, software, and networking issues.
• Deploy, configure, and maintain end-user devices including desktops, laptops, mobile devices, and peripherals.
• Manage endpoint management tools such as Intune, SCCM, or JAMF for device imaging, patching, and compliance.
• Ensure timely provisioning, setup, and lifecycle management of all user hardware and software assets.
• Collaborate with IT leadership to plan and execute infrastructure and device refresh projects.
• Implement and maintain network and system monitoring, backups, and disaster recovery processes.
• Administer Active Directory, DNS, DHCP, and group policies across enterprise systems.
• Support and secure hybrid and cloud-based systems (Azure, AWS, or Google Cloud).
• Maintain accurate documentation of systems, network configurations, and standard operating procedures.
• Mentor and support junior IT staff and technicians in troubleshooting and system best practices.
• Research and recommend emerging technologies to improve efficiency, reliability, and user experience.
• Support Mobile router technology (Cradlepoints)
• Manage and maintain Automatic Passenger Counting Sensors (IRMA 6, IRMA Matrix, etc.)
• Vontas Integrated Vehicle Logic Unit (IVLU)
• Video Management System (Genetec Security Center)
• Knowledge in Fiber Optic / CAT 6 cabling

Knowledge, Skills & Abilities:

• Strong analytical and problem-solving skills.
• Excellent communication, documentation, and customer service abilities.
• Ability to work independently and manage multiple projects simultaneously.
• Strong sense of ownership and accountability for infrastructure uptime and user satisfaction.
• Commitment to continuous improvement and operational excellence.
• Ability to effectively support Rail Technology Infrastructure in offsite and outdoor environments, including field-based troubleshooting, maintenance, and operational support.
• Availability to support planned and unplanned outages, which may require extended hours, overnight work, and weekend coverage.

As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Preferred Qualifications:

• 10+ years of progressive experience in IT infrastructure, systems, or network engineering.
• Strong hands-on experience with enterprise networking (Cisco, Aruba, or similar).
• Expertise in end-user device deployment, configuration, and lifecycle management.
• Solid understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, and VPN technologies.
• Proficiency in Windows and macOS environments; experience with mobile device management (MDM).
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Microsoft Azure, AWS, or Google Cloud).
• Familiarity with IT service management (ITSM) and security best practices.
• Cisco Certified Network Professional (CCNP)
• Microsoft Certified: Azure Solutions Architect – Professional
• AWS Certified Solutions Architect – Professional
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Minimum Qualifications:

• Bachelor of Science in Information Technology, Computer Science, Information Systems, or equivalent +5 Years of working knowledge in the field.
• Associate of Science in Information Technology, Computer Science, Information Systems + 10 Years of working knowledge in the field.

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email View email address on click.appcast.io

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call View phone number on click.appcast.io.

The City of Charlotte provides a comprehensive benefits package to eligible employees.