Service Manager

Job Title: Service Manager

Location: On Site - San Diego, California, United States

Skills: security integration, CCTV, access control, intrusion, Video Surveillance

About the Security and Investigations Company / The Opportunity:

Join an electronic security integrator delivering enterprise-class solutions that protect people, facilities, and critical operations. This on-site opportunity in San Diego puts you at the center of service department operations, leading technicians and ensuring customers receive timely, high-quality support. You will help strengthen service delivery across advanced security systems while partnering with customers, vendors, sales, and engineering teams.

Responsibilities:

• Dispatch service technicians and prioritize work orders to meet customer timelines and expectations.
• Standardize service practices and hold weekly meetings to align the team.
• Visit customer sites as needed and serve as a point of contact for service issues and escalations.
• Coordinate preventive maintenance, troubleshooting, system upgrades, and timely issue resolution.
• Procure materials, track equipment, and communicate with customers, vendors, and manufacturers.
• Maintain the dispatch board, forecast service workload, and monitor department performance.
• Prepare estimates and provide engineering support as needed.
• Track monthly billings, send invoices, and contribute to department revenue and continuous improvement.

Must-Have Skills:

• 10+ years of experience in the Security and Investigations industry.
• Knowledge of electronic security integration, including CCTV, video surveillance, access control, and intrusion systems.
• Experience coordinating service technicians, dispatching work, and managing competing priorities.
• Strong customer communication and issue-escalation skills.
• Ability to coordinate service timelines, materials, equipment, estimates, and billing.
• Strong organizational skills and attention to service documentation and performance tracking.

Nice-to-Have Skills:

• Experience coordinating preventive maintenance, security system upgrades, and technical troubleshooting.
• Familiarity with security standards and compliance requirements.
• Experience collaborating with sales and engineering teams on estimates and service solutions.
• Exposure to service process improvement and department revenue growth.