Member Service Advisor

Position: Member Service Advisor Location: 4525 Sunset Road Charlotte, NC 28216 Primary Functions Responsible for building relationships and increasing market share through effective recommendations of credit union products & services, including loans. Utilize collaborative sales skills to cross‑sell products and services, member referrals, and represent the credit union positively and ethically. Responsibilities Exhibit thorough knowledge of the credit union’s products and services by providing appropriate product solutions for members. Greet and welcome members and visitors professionally; provide prompt, efficient, and accurate service in processing transactions. Respond to all inquiries in person, by phone, or other means, to identify member needs in accordance with service expectations. Solicit all types of new accounts, cross‑sell credit union services, and add new relationships to existing accounts based on member needs. Maintain strong knowledge of ancillary products’ features and benefits to make effective recommendations and achieve credit union goals. Handle all administrative duties related to the selling of products and services to ensure members receive excellent quality service. Demonstrate the ability to work as a team member/mentor and consistently be courteous and professional toward members and coworkers. Produce loans, including equity loans, within current lending policy guidelines; set up and disburse approved loans according to established approval limits; complete all other loan‑related tasks as required. Meet compliance and audit standards by minimizing documentation and error rates while maintaining the integrity and privacy of member information. Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act. Be open to learning new processes/methods and take the initiative to apply them to the job. Obtain necessary lending licensing. May be required to assist on teller line as needed. Remain abreast of changes in credit union lending policy, procedures, and consumer lending practices and willingly share knowledge with others. Perform job duties in accordance with the Credit Union's values, mission and vision. Perform other duties as assigned. Minimum Requirements Associate degree or equivalent work experience in a related field. Sales-oriented individual with well‑developed interpersonal skills essential for interviewing loan applicants and projecting a positive image with excellent communication and computer skills. Proven track record of meeting established goals. Minimum one (1) year(s) lending experience preferred. Knowledge of credit union products and services, consumer loan policy, credit granting criteria, interest rates, title laws and required documentation for each type of loan. Self‑starter, detail‑oriented with the ability to prioritize efficiently. #J-18808-Ljbffr Charlotte Metro Credit Union