PT Airline Customer Service Rep/Ground Ops Agent

Posted: October 20, 2026 Airport Washington County Job Description: JOB TITLE: Part-Time Airline Customer Service Rep / Ground Operations Agent GRADE 3 DEPARTMENT: Regional Airport FLSA STATUS: Non-exempt REPORTS TO: Airline Station Leader

GENERAL DEFINITION OF WORK:

This position is responsible for providing customer service to all customers and will include ground operations, aircraft cleaning and security for inbound/outbound flights. Direction is provided by the Airline Station Leader and/or the Airline Lead Cross Utilized Agent, who themselves are supervised by the Airport Director.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Reporting promptly at the assigned time of duty for HGR Allegiant flights and remain on duty status until the designated shift has been completed. Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes. Provide friendly customer service maintaining positive public relations with patrons. Passenger check-in including the movement of checked baggage. Provide airline information to passengers as required. Greet passengers as they enter the terminal and provide direction to the airline ticket counters. Assist in passenger boarding, including training to drive jet bridge. Assist in preparation and completion of all paperwork associated with the aircraft movement. Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas. Marshal aircraft in/out of gate area. Upon hire, required to complete all computer-based training and on-the-job training within 60 days. Required to do monthly computer-based training. Training classes shall include (but not be limited to): De-icing, Ground Security Coordinator, Designated Ramp Observer, Customer Service Agent/Gate Agent, Left Wing, Right Wing, Lead Marshaller, FCA, Snack Bar attendant. Perform related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

The customer service representative is expected to be friendly, prompt, and courteous. You will provide aid passengers who are checking-in, making reservations, rebooking a flight, and checking-in baggage. You will also escort passengers to the boarding gate, push wheelchairs, and answer any questions that passengers may have. You will be required to know the procedures for unaccompanied minors, law enforcement officers, Hazmat, and the guidelines for accepting airfreight. Agents are required to help resolve customer complaints in a calm manner. Ability to deal well with sometimes impatient or angry customers can be an important part of the job. Provide information by public address system or otherwise about aircraft boarding, including news, such as flight delays and cancellations due to weather or mechanical problems with the aircraft.

EDUCATION AND EXPERIENCE:

This is an entry-level position, and any necessary training will be provided by the airline. Customer Service Representatives should be high school graduates (or equivalent) and be at least 18 years old. You will need to have basic math skills and will usually handle money for tickets. Customer service or sales background with an airline is preferred but not required.

PHYSICAL REQUIREMENTS:

Agents must have the ability to repeatedly lift luggage that may weigh up to 60 or more pounds. Customer service/Ground Operations Agents will be required to perform other jobs including baggage handler, ramp agent, gate agent, and more. Must have the ability to enter ticket information and check scheduling via computer. Agents should have computer proficiency with a minimum typing skill of 30 wpm. Must have the ability to read, write, and speak clear English. Valid MD Class C driver’s license or equivalent from another state is required. You will wear the assigned clothing items and expected to be always well-groomed. Multi-tasking abilities are a must. The worker is subject to inside and outside environmental conditions, extreme cold, extreme heat, noise, hazards, and atmospheric conditions. The worker may be exposed to blood borne pathogens and may be required to wear specialized personal protective equipment.

SPECIAL REQUIREMENTS:

Successfully background investigation is also necessary with no criminal history, and this will typically go back 10 years or more. Along with it, you will need to be able to qualify for a government airport ID and pass a drug test. At HGR, security clearance is needed. Staff can expect to work almost any shift because airline counters are often open at various times throughout the year including weekends and holidays. Flexibility is a must. Working hours will be scheduled by the Airline Station Leader and align with the airline schedule. Revised: 2/2016, 1/2019, 12/5/2023, 06/2025 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Applicant must be legally authorized to work in the United States and willing to provide unexpired USCIS Form I-9 employment eligibility verification documentation upon request. Washington County is an Equal Opportunity Employer. Individuals requiring special accommodations or assistance are requested to contact the Human Resources Department at View phone number on click.appcast.io, Voice or TDD (D/HH use 711) M/F/H/V. DEADLINE FOR FILING APPLICATIONS WITH HUMAN RESOURCES: Friday, October 2, 2026 @ 4:00pm WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES 100 W. WASHINGTON ST., Room 2300, HAGERSTOWN, MD 21740-4735 Telephone: View phone number on click.appcast.io Fax: View phone number on click.appcast.io Deaf and Hard of Hearing Call 7-1-1 for MD Relay Web Site: Job Line: View phone number on click.appcast.io Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability INSTRUCTIONS: Applications are only accepted for posted positions. All applicants must provide a complete, separate and signed application for each position. Pre-Employment Statement

READ CAREFULLY BEFORE SIGNING

I certify that, if employed, I will produce documents to establish that I am legally able to work in the United States. I understand that a final employment offer is contingent upon completion of INS Form I-9 and receipt of acceptable documentation at the time of hire. In the event that I am provided a conditional offer of employment, I consent to taking an employment physical examination to include an alcohol and drug screen and such future physical examinations as may be lawfully required by the County. I authorize the County to contact my previous employers, if necessary, and obtain employment information from them, and to further investigate the truthfulness of my application, including review of my motor vehicle record and such future periodic review as may be lawfully required by the County. I certify that answers given herein are true to the best of my knowledge. I understand further that any false answers or statements or misleading omissions made by me on this application, in any interview for employment, in connection with the above mentioned investigation, or in any physical examination shall be sufficient grounds for my rejection as a candidate for employment or for immediate discharge, if discovered after my hiring. I AGREE THAT EMPLOYMENT WITH WASHINGTON COUNTY IS AN "AT-WILL" EMPLOYMENT RELATIONSHIP. AT-WILL EMPLOYMENT MEANS THAT EITHER THE EMPLOYER OR THE EMPLOYEE MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME FOR ANY REASON, WITH OR WITHOUT NOTICE, AND WITH OR WITHOUT CAUSE. I ALSO AGREE THAT NO REPRESENTATION BY ANY COUNTY OFFICIAL OR SUPERVISOR AND THAT NO PROVISION OF THE EMPLOYEE HANDBOOK, ANY PERSONNEL REGULATION OR ANY OTHER EMPLOYMENT-RELATED PRACTICE OR PROCEDURE, ORAL OR WRITTEN, SHALL BE EFFECTIVE TO CHANGE THE "AT-WILL" NATURE OF EMPLOYMENT WITH WASHINGTON COUNTY. "UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE-DETECTOR OR SIMILAR TEST. ANY EMPLOYER WHO VIOLATES THIS PROVISION IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT TO EXCEED $100." Please Type Your Full Name to Confirm You Have Read and Understand the Pre-Employment Statement * Confirm Please Type Your Full Name to Confirm You Have Read and Understand the Pre-Employment Statement * FMCSA Consent Form I hereby provide consent to Washington County Board of Commissioners to conduct a limited query of the FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse to determine whether drug or alcohol violation information about me exists in the Clearinghouse. I understand this consent shall remain on file and shall serve as ongoing consent for Washington County Board of Commissioners to conduct multiple limited queriers of the Clearinghouse at any time during my employment or contract period without asking me for additional consent. I understand that if I refuse to provide consent for Washington County Board of Commissioners to conduct a limited query of the Clearinghouse, Washington County Board of Commissioners is required to prohibit my from performing safety-sensitive functions, including operating a commercial motor vehicle. I understand that if the limited query conducted by Washington County Board of Commissioners indicates that drug or alcohol information exists about me in the Clearinghouse, the FMCSA will not disclose that information to Washington County Board of Commissioners unless I give additional specific consent within the Clearinghouse. However, I understand that Washington County Board of Commissioners will be required to conduct a full query of the Clearinghouse within 24 hours after a limited query indicates that drug or alcohol information exists and that if I do not grant consent within the Clearinghouse for that full query I will be removed from performing safety-sensitive functions, including operating a commercial motor vehicle. By checking this box, I (a) acknowledge that I have read and understand the above and also have been given the opportunity to copy/print it, and (b) agree to use an electronic signature to demonstrate my consent. An electronic signature is as legally binding as an ink signature. #J-18808-Ljbffr Washington County