Lead Veterinary Receptionist - Companion Animal Hospital Oak Park

Lead Customer Service Representative

At Companion Oak Park, we are united by a singular focus: delivering exceptional small animal care to the Chicago community. We are proud to hold AAHA accreditation, reflecting our dedication to the highest standards of veterinary excellence. This commitment is consistently recognized by our clients, demonstrated by our excellent Google rating of 4.7 stars. If you are a passionate professional looking to join a respected practice where you can truly do your best work every day, this is the opportunity you have been waiting for. Joining Companion Oak Park means becoming part of a network that actively invests in your professional growth. We understand that excellent patient care starts with empowered teammates. We offer the structure and support necessary for every professional to succeed. You will find programs in place designed to help you achieve your career aspirations, whether that involves becoming a credentialed technician, moving into a leadership role, or expanding your clinical expertise through ongoing education. We make sure our teammates have the resources needed to reach their full potential. The quality of medicine you practice here is paramount. As a dedicated small animal practice, we focus on providing comprehensive, up-to-date veterinary care. Our network ensures that our veterinarians are never practicing in isolation, giving you direct access to internal specialty consultations to optimize complex case management. This robust support structure allows you to continuously elevate the level of patient care we offer, focusing on evidence-based diagnostics and treatments within an encouraging clinical environment. Your professional life at Companion Oak Park is perfectly balanced by the dynamic lifestyle afforded by Chicago, Illinois. Beyond the hospital, you step into one of the nation's most vibrant cultural and metropolitan centers. Chicago offers world-class dining, historic architecture, and diverse neighborhood experiences, ensuring that whatever your personal interests are, you will find plenty of opportunities outside of work. This is a unique chance to build a meaningful career while enjoying life in a truly major global city.

Your Impact as a Lead Customer Service Representative

As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture.

Your Impact Will Include:

• Leading by Example: You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check-ins, and financial transactions.
• Mentoring the Team: You will support the onboarding and training of new CSRs, providing real-time coaching, feedback, and development planning to help your teammates succeed.
• Solving Problems: You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements.
• Driving Communication: You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care.
• Managing Operations: You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting.
• Championing Culture: You will lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations and reinforcing hospital values.

What You'll Bring to the Team

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including experience with scheduling systems and POS platforms.
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
• Prior lead, senior, or mentoring experience is strongly preferred.
• Experience in veterinary, healthcare, or multi-location service environments is preferred.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate based on your experience and leadership role.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

We support your career goals with opportunities for professional development and training.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Physical Requirements: Ability to sit, stand, and walk for extended periods. Manual dexterity to operate computers and office equipment. Ability to communicate clearly with clients and team members. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.