Floor Supervisor

Job Description

Job Description

Compensation: $26.00-$30.00 per hour + TIP SHARE

WA Paid Sick Leave / Employee Assistance Program / 401K Plan

Job Summary:

The Floor Supervisor is responsible for monitoring the daily operations of the poker room, ensuring a seamless and efficient gaming experience for guests and team members alike. This role will manage room operations, overall game flow, resolve player disputes, enforce house rules, and maintain a safe environment. Strong leadership, communication, and problem-solving skills are essential for success in this role.

Key Responsibilities:

• Supervise all aspects of poker room operations.
• Efficiently operate Table Captain (Poker Atlas)
• Manage a team of dealers, including dealer rotation, training, performance evaluations, and conflict resolution.
• Conduct floor audits and maintain accurate cash control procedures.
• Resolve player disputes and rule infractions with professionalism and diplomacy.
• Oversee the efficient seating of players and game distribution.
• Oversee and operate tournaments in an efficient, transparent manner.
• Maintain a safe and secure gaming environment by identifying and addressing suspicious activity.
• Monitor player behavior and enforce all card house policies.
• Collaborate with the Cage and Supervisors on financial transactions.
• Assist with marketing and promoting upcoming events and tournaments.
• Enforce game rules and maintain a fair and controlled game environment.
• Perform other duties as assigned by the General Manager.
Requirements:
• 1 year of Management experience. (Preferred)
• Minimum 2 years of Dealer experience in the casino or poker industry (Preferred)
• Indepth knowledge of Texas Hold'em poker rules, game variations, and casino operations.
• Strong leadership skills with the ability to motivate, delegate, and coach a team.
• Excellent communication and interpersonal skills to effectively manage players, dealers, and supervisors.
• Proven ability to multitask, prioritize tasks, and work efficiently under pressure in a fastpaced environment.
• Impeccable attention to detail and ability to follow established procedures and regulations.
• Strong analytical and problemsolving skills with a focus on customer satisfaction.
• Have or obtain Class B CRE license from WSGC.