Medication Access Coordinator

Medication Access Coordinator

Reports to: Director of Pharmacy Services

Summary:

Responsible for facilitating patient access to medications through manufacturer patient assistance programs, medication affordability resources, and organization-wide drug sample management. Coordinates enrollment, renewals, medication access, inventory oversight, compliance, and distribution activities to improve patient outcomes and reduce barriers to care.

Education Requirement:

High School Diploma required; Associate degree preferred.

Licensure/Certification Requirement:

Pharmacy Technician certification preferred.

Experience Requirement:

Two years of experience in healthcare, pharmacy, benefits coordination, patient access, or related field preferred. Strong organizational, communication, and computer skills required.

Key Job Responsibilities

Essential Duties and Responsibilities:

• Screen and enroll eligible patients in Patient Assistance Programs (PAPs).
• Assist with applications, supporting documents, renewals, and follow-up activities.
• Educate patients regarding medication access options and eligibility requirements.
• Coordinate with providers, pharmacies, pharmaceutical manufacturers, and support programs.
• Monitor application approvals, denials, and medication delivery status.
• Maintain accurate records and ensure HIPAA compliance.
• Track program outcomes, medication cost savings, and enrollment metrics.
• Prepare reports and support audits and quality improvement initiatives.

Drug Sample Program Management:

• Oversee the organizational drug sample program.
• Receive, track, store, and audit medication samples.
• Monitor inventory levels, expirations, recalls, and replenishment needs.
• Maintain sample accountability and chain-of-custody records.
• Develop and maintain standard operating procedures for sample management.

Medication Sample Distribution:

• Coordinate distribution of approved medication samples to patients throughout the organization.
• Verify patient eligibility and provider authorization.
• Document all distributions in required tracking systems and patient records.
• Collaborate with providers, nursing staff, and pharmacy personnel to ensure appropriate use.
• Assist patients transitioning from samples to long-term coverage or assistance programs.

Compliance, Collaboration, and Professional Expectations:

Maintain compliance with agency policies, program requirements, payer expectations, and applicable regulatory standards; monitor and respond to agency communications and email within expected timeframes; and demonstrate professionalism, accountability, teamwork, respectful communication, and alignment with Alliance Healthcare Services' values and commitment to high-quality client care.

Complete all required trainings, meetings, documentation, and compliance requirements within established timeframes.

Perform other duties as assigned.

Key Performance Indicators:

• Patients enrolled in assistance programs
• Medication cost savings generated
• Approval and renewal rates
• Sample inventory accuracy
• Patients served through sample distribution
• Compliance audit performance

Alliance Healthcare Services, Memphis, TN