Host/Hostess

Host/Hostess

Related Titles: Host or Hostess; Receptionist; Front Door Receptionist

Reports to: Food & Beverage

Directly Supervises: N/A

Classification: Hourly

Education and/or Experience

• High School education or equivalent.
• Previous fine dining and/or upscale experience.
• Minimum 6 months of experience as a host/hostess in a upscale dining venue.

Job Knowledge, Core Competencies and Expectations

• Understand functions outlined in HOST/HOSTESS job description.
• Restaurant Floor plans
• Reservation system
• POS (Jonas) System

Job Summary (Essential Functions)

Seat members from the reservations taken for the meal period, while also understanding when and where you can take and place walk-in tables for each dining period. Greet members and guests with a smile and positive attitude and answering the phone in the same manner. Answer any questions that members or guests may have, and if you are unaware able find the answer or locate someone that can answer the question for them. Understand the menus and be able to take to-go orders over the phone and input them into the POS system.

Job Tasks/Duties:

• To receive the members and guests with confidence and assurance that each visit to the restaurant will be held to The Beach Club standards.
• To monitor reservations and phone calls.
• To keep abreast of all club events, (dining and special events & parties), and disseminate this information to members and guests. Present the information in a positive manner so as to promote the events.
• To keep the kitchen informed about reservations and parties, (increases/decreases in size). Find out about specials: soup du jour, desserts & special entrees.
• Greet members by proper name announcement.
• Keep all menus organized, clean and up-do-date. Change out menus for special events. (Lunch menus/dinner menus, etc.)

Minimum Qualifications:

Experience dealing with the public. Possess a friendly, outgoing personality. Must enjoy dealing with members and guests. Possess good, common sense. Have organizational ability.

Specific Requirements of the Position:

• Must be available to work all days of the week; Nights; Weekends and Holidays. Hours may vary.
• To have a balance in the room at all times, including: music, air conditioning, noise levels, etc.

Physical Requirements:

The position requires:

• Standing for up to six hours at a time.
• Walking up and down stairs multiple times per day.
• Moving tables and chairs as needed to accommodate members & guests.
• Working indoors as well as outdoors.