Guest Services & Property Operations

Job Description

Job Description

Description:

FRONT DESK / GUEST SERVICES & PROPERTYOPERATIONS

Year-Round Hybrid Position

El Western Cabins & Lodges | Ennis, Montana

Position Summary

The Front Desk / Guest Services & Property Operations position is a hands-on, year-round hospitality rolesupporting all areas of El Western Cabins & Lodges.

This is not a traditional front desk position. Our front desk team serves as the communication andoperational hub of the property while also working directly in housekeeping, laundry, guest services,grounds, and property maintenance as needed.

Responsibilities will vary throughout the year based on occupancy, staffing, seasonal needs, and propertyprojects. We are looking for someone who is dependable, organized, proactive, and comfortable stepping inwherever needed to help maintain a high-quality guest experience and a well-cared-for property.

Front Desk & Guest Services

• Answer phones, respond to inquiries, and assist guests with reservations
• Create and manage reservations accurately
• Check guests in and out and provide a welcoming guest experience
• Communicate with guests by phone, text, email, and in person
• Manage guest folios, payments, deposits, and reservation records
• Respond to guest questions, requests, and concerns
• Coordinate daily operations with housekeeping, maintenance, and management
• Support retail sales and maintain an organized front desk and lobby
• Handle mail, packages, deliveries, and lost-and-found items
• Assist with group reservations, events, and property setup

Housekeeping & Laundry

• Housekeeping and laundry are regular responsibilities of this position and may make up a significantportion of scheduled hours based on occupancy and property needs.
• Complete full cabin cleans and guest turnovers
• Perform stayover housekeeping service
• Make beds and prepare cabins to El Western standards
• Clean kitchens, bathrooms, bedrooms, living areas, and other guest spaces
• Restock linens, towels, amenities, and supplies
• Inspect cabins for cleanliness, damage, missing items, and maintenance concerns
• Wash, dry, fold, organize, and distribute property laundry
• Maintain clean and organized housekeeping and laundry areas
• Assist with deep cleaning and seasonal cleaning projects
• Employees should be comfortable being scheduled for full housekeeping or laundry shifts when needed.

Property Operations, Grounds & Maintenance

• Assist with light groundskeeping and general property cleanup
• Move supplies, deliveries, outdoor furniture, tables, chairs, and equipment
• Assist with group and event setup
• Identify and report maintenance concerns
• Complete basic repairs and maintenance tasks as trained and able
• Assist with preventative and deferred maintenance projects
• Support seasonal property opening and closing procedures
• Assist with snow removal and winter property upkeep
• Help with painting, staining, caulking, furniture assembly, organization, minor repairs, and otherproperty improvement projects as trained
• Assist with preparing cabins, buildings, grounds, equipment, and supplies for the upcoming season
• Training will be provided for maintenance and property projects. Employees will only be expected toperform work they have been trained and are able to safely complete.

Seasonal Responsibilities

During the primary operating season, the role is focused heavily on guest services, reservations,housekeeping, laundry, stayover service, cabin turnovers, grounds, and general property operations.

During the winter and lower-occupancy season, responsibilities shift toward guest services, deep cleaning,organization, property upkeep, preventative and deferred maintenance, winter operations, and preparationfor the upcoming season.

Work schedules and hours may vary based on occupancy, available work, property needs, and seasonaloperations.

What We’re Looking For

• Strong customer service and communication skills
• Dependable, organized, and detail-oriented
• Ability to work independently and as part of a team
• Ability to multitask and adjust priorities as needs change
• Positive, team-oriented attitude
• Willingness to work across departments
• Strong problem-solving skills and good judgment
• Ability to remain calm and professional under pressure
• Comfortable taking initiative and knowing when to involve management
• Pride in maintaining a clean, welcoming, and well-maintained property

Physical Expectations

• This is an active, hands-on position that requires the ability to:
• Stand and walk for extended periods
• Bend, reach, kneel, and perform repetitive housekeeping tasks
• Carry linens, supplies, packages, and equipment
• Move tables, chairs, shipments, furniture, and property supplies
• Work indoors and outdoors, including in changing Montana weather conditions
• Move between departments and responsibilities throughout a shift

Preferred Experience

Previous hospitality, customer service, front desk, housekeeping, laundry, maintenance, groundskeeping, orproperty-care experience is preferred but not required.

Experience in every area is not expected. We value dependable employees who are willing to learn, takepride in their work, and understand that being part of a small hospitality team means helping whereverneeded.