Client Support Representative

Benefits:

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Monday–Friday, 8:00 AM – 5:00 PM Springfield, MO | Hybrid/Remote Position | This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. The Client Support Representative position is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.

No prior experience? No problem. We provide paid training and a clear path for success.

What You’ll Do

You’ll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Key responsibilities:

Serve as a professional liaison between clients and the Social Security Administration (SSA)

Respond to client inquiries with empathy, clarity, and professionalism

Collect and document case information accurately and efficiently

Track deadlines and prepare timely correspondence

Maintain and update case files in our system with precision

Perform administrative tasks to support effective case management

Collaborate with internal teams to ensure smooth client experiences

Assist with additional duties as needed to support clients and the firm

What We’re Looking For

We’re seeking motivated individuals who are organized, detail-oriented, and ready to learn.

Qualifications:

Prior customer service experience preferred

Excellent written and verbal communication skills

Strong ability to work independently and manage multiple priorities

Detail-oriented with strong organizational and time management skills

Calm, composed, and professional under pressure

Self-motivated team player with a positive attitude

Critical thinker with strong problem-solving abilities

Why Join Parmele Disability Advocates?

Make a meaningful impact helping clients access critical benefits

Paid training and ongoing development

Clear opportunities for career advancement

Supportive, team-oriented work environment

Established and growing organization

About Us

Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.

Apply Today

If you’re looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.

Flexible work from home options available.