PATIENT CARE TECH

Overview Under the day to day direction of the on‑duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsibilities include performing all appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. The PCT demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The team is staffed by board‑certified nurse practitioners or physician assistants, licensed practical nurses, and PCTs who work together to supply high‑quality, affordable healthcare in convenient retail settings. The primary focus of the healthcare team is to promote health and wellness through diagnosis, treatment, preventive medicine, and individualized patient education. What you’ll receive from us A wide range of healthcare coverage, including medical, dental, vision, and prescription coverage. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching. Valuable associate discounts on purchases, including food, travel, technology. Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program. Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways. Minimum requirements High School Diploma or GED Basic computer skills Excellent administrative, communication, and organizational skills with high attention to detail Basic math skills (counting, addition, subtraction) Ability to work cooperatively in a fast‑paced, team‑based environment Excellent customer service, organizational, and task‑management skills Desired qualifications Previous experience in retail, customer service, or healthcare Knowledge of infection control practices—assist in maintaining a safe, quality‑based, survey‑ready environment required for Joint Commission Accreditation Greet customers or potential patients while in the front area or near the clinic Clean and organize the clinic space daily: take out trash, log and put away supply orders, clean floors, disinfect equipment, etc. Answer questions following HIPAA guidelines; consult provider for scope of services Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow Complete the registration process, placing the patient under the appropriate scheduler book Verify patient or responsible party identity using a government‑issued ID Determine method of payment, describe options, collect payments, and log in the EHR Collect insurance information as applicable and log payments in the EHR Scan or alert provider for document scanning Escort patient to exam room, determine chief complaint, obtain vital signs and history, enter data in EHR Continue processing patients following clinic flow Provide guidance on registration, wait time, services, and payment methods to waiting patients Answer phone, respond to questions, return patient/provider calls; complete daily patient callbacks per policy Participate in off‑site events as needed Prepare weekly order supplies for provider approval; pack laboratory specimens and mail for shipping If a float: travel to designated clinics within a specified geographic area Advanced PCTs with completed competencies may assist providers in specimen collection and report negative labs per provider direction Must be able to perform essential job functions with or without reasonable accommodation #J-18808-Ljbffr