Design Program Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do The Design Program Manager drives operational clarity, efficiency, and cohesion within Experience Design (XD) squads composed of Product Design in collaboration with UX Research and Content Experience. This role is responsible for supporting how we work—by enabling and evolving systems, practices, and structures that support visibility, alignment, and collaboration across the XD org and with cross‑functional partners. The Design Program Manager role is partnered with individual XD squads and facilitates the tracking and management of specific programs, ensuring they are aligned with business and customer objectives and supporting Docusign’s Customer First culture. You will participate in supporting the general operational needs of the XD org. This position is an individual‑contributor role reporting to the Director, Experience Design Operations. Responsibility Maintain the roadmap and project visibility for specific XD squads, ensuring project status, timelines, and documentation are current Use established mechanisms to track progress, identify dependencies, surface potential blockers and foster collaboration across initiatives Organize and facilitate routine team meetings, critiques, and cross‑functional syncs between XD, Product, and Engineering Execute org‑wide processes (intake, planning, reviews, handoffs) and proactively suggest iterative improvements based on day‑to‑day team friction Support the adoption of design systems and standards by ensuring designers have the necessary templates and guidelines for their work Participate in supporting the general operational needs of the XD org Job Designation Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent experience in program management or operations 2+ years of experience in project management or operations within a design or creative environment Experience with Figma, Airtable, Jira or similar tools Experience with Google Workspace Preferred Familiar with design processes and the role of design within a product organization Comfortable navigating ambiguity Ability to strategically plan and tactically execute Excellent written and verbal communication skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $101,500.00 - $156,750.00 base salary. Illinois, Colorado, Massachusetts and Minnesota: $97,000.00 - $133,300.00 base salary. Washington, Maryland, New Jersey and New York (including NYC metro area): $97,000.00 - $139,525.00 base salary. This Role Is Also Eligible For The Following Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Benefits Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events Work Authorization Notice Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full‑time, permanent basis without the need for current or future sponsorship. Life at Docusign Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. #J-18808-Ljbffr