Office Assistant / Sales Associate

Office Assistant / Sales Associate (Lumber & Building Materials)

Pana, IL | On-site | Full-time | $15.00–$20.00 per hour

R.P. Lumber is hiring a full-time Office Assistant / Sales Associate for our Pana, IL location. This role combines office and sales-counter work: cash handling, basic bookkeeping, accurate data entry, and helping contractors and homeowners with lumber and building-material orders.

You will report to the General Manager. On a typical shift you may balance a register, enter tickets in the point-of-sale system, answer phones, and help customers at the counter.

About R.P. Lumber

We are a family-owned building materials and hardware retailer founded in 1977. We now operate 100+ locations across Illinois, Indiana, Iowa, Missouri, South Dakota, Wisconsin, and Wyoming. Our promise is simple: Best Service. Best Value.

What you will do

Office, cash, and records

• Verify, reconcile, and post payments received by cash, check, and credit card
• Enter information into company forms, spreadsheets, point-of-sale, and accounting systems using prescribed procedures
• Balance the cash register according to company policy
• Handle data entry, phones, reports, and recordkeeping
• Research credits, returns, and late payments as assigned
• Help the credit department with customer credit information and past-due accounts when asked

Sales counter and customer service

• Help customers and contractors in person, by phone, and by email
• Answer questions about product selection, pricing, quotes, orders, deliveries, and installations
• Follow up on customer requests as needed
• Enter orders, pricing, and related data in the point-of-sale system so invoices, work orders, and tickets are accurate
• Help with special-order products using supplier catalogs (pricing, colors, sizes, availability)

Showroom support

• Stock, face, straighten, price, and clean assigned merchandising areas
• Complete other store and showroom duties assigned by the General Manager

Please note: This job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee.

What you need to have

• High school diploma or GED
• Solid basic math and an understanding of bookkeeping fundamentals such as accounts payable, accounts receivable, and payroll
• Ability to provide professional customer service and work as part of a team
• Strong attention to detail and the ability to handle more than one task at a time
• Valid driver’s license and an acceptable driving record
• Ability to work a flexible schedule, including weekends and holidays as business needs require

Nice to have

• About one year of office, retail, or sales experience
• Working knowledge of Microsoft Word and Excel
• Ability to learn point-of-sale and other business software quickly

Pay and benefits

Pay range: $15.00–$20.00 per hour

Starting pay is based on job-related factors permitted by law, including relevant experience, education, skills, market conditions, and work location.

Pay Transparency: This compensation listed reflects the pay range reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Full-time employees are eligible for:

• Medical, dental, vision, term life, and short-term disability insurance
• Employer-paid basic life insurance
• Profit sharing / 401(k)
• Paid time off and paid holidays
• Employee merchandise discount

Schedule and work location

This is an on-site, full-time position at R.P. Lumber, 500 W. Chrysler Dr., Belvidere, IL 61008. Work is split between the office and the sales counter. Weekend and holiday shifts may be required.

Pre-employment requirements

Offers are contingent on pre-employment screening, which may include drug testing, a background check, and a driving-record review, as applicable and in accordance with federal, state, and local law.

How to apply

Apply today for the Office Assistant / Sales Associate opening in Belvidere, Illinois. If you are organized, good with numbers, and comfortable helping customers, we want to hear from you.

Candidates who meet the qualifications for this role may be contacted by phone or email about next steps.

R.P. Lumber Co., Inc. (“R.P. Lumber Co.") is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, ancestry, color, religion, age, sex, national origin, disability (physical or mental), genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.