Regulated Voice Recording Engineer

Regulated Voice Recording Engineer

Location: Jersey City, NJ / Charlotte NC (Onsite)

Duration: 12 months

Role Overview

We are seeking an experienced Regulated Voice Recording Engineer. The candidate will have in-depth technical experience in the design, implementation, and maintenance of NICE voice recording systems, both on-premise and in the cloud, that comply with industry regulations. The role requires organizational and program management skills to help drive and oversee global initiatives in a regulated voice recording environment.

Key Responsibilities

• Plan, deploy, and maintain voice recording solutions that meet regulatory standards, ensuring seamless integration with adjunct voice technology platforms.
• Manage the transition of technology changes and technical projects within the Regulated Voice Recording environment.
• Translate requests into a technical scope of work and evaluate user impact to create an execution strategy, including pre-implementation, cutover, and post-change validation tasks.
• Ensure all voice recording systems adhere to industry standards and are compliant with jurisdictional requirements.
• Work with telephony systems, PBX, VoIP systems, and cloud-based platforms to integrate voice recording solutions.
• Develop risk mitigation plans for pre, during, and post-transformation activities.
• Ensure the migration process adheres to change control, security, compliance, and regulatory requirements.
• Ensure proper understanding, documentation, and implementation of business requirements.
• Effectively communicate program status updates to key business stakeholders and upcoming project work to senior technology leadership.

Required Qualifications

Experience:

• 10 years of experience working on technology initiatives.
• Demonstrated experience delivering technology solutions; voice and video experience is preferred but not required.
• A progressive mentality to consistently optimize existing practices and reduce time-to-market for programs and tasks.

Technical Skills:

• Proficient in database navigation scripting in MySQL and MSSQL.
• Experience with applications and software tools such as NICE NTR, NICE NTRX, NICE NTRX Cloud, Compass, Sentinel, and IPC Unigy.
• Familiarity with cloud technologies and services.
• Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio.

Professional Skills:

• Analytical and organizational skills, including attention to detail and the ability to determine an effective course of action as required.
• Ability to review, understand, and interpret technology updates for applicability in the supported environment.
• Ability to interact effectively with customers and leadership.
• Ability to handle multiple tasks simultaneously.

Preferred Qualifications

• A bachelor's degree is preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.