Call Center Representative

Key Responsibilities Call Management: Professionally handle incoming calls to schedule appointments for new and existing patients, ensuring timely and efficient service. Routing & Coordination: Direct calls to the appropriate departments or individuals as necessary. Data Entry: Accurately collect and update patient and insurance information using Open Dental software. Cross-Training: Engage in cross-training across various departments, with opportunities for rotational duties. Customer Satisfaction: Meet scheduling targets and consistently deliver high levels of customer satisfaction. High-Volume Call Handling: Manage a large volume of inbound calls with compassion and professionalism, addressing inquiries and concerns effectively. Telephone Etiquette & Problem-Solving: Demonstrate excellent telephone etiquette, active listening, and adept problem-solving skills. Outbound Calls: Make outbound calls to insurance companies and patients to verify eligibility, gather necessary information, and schedule appointments across multiple locations. Project Participation: Take part in projects, meetings, and complete additional tasks as directed by the leadership team. Preferred Qualifications Experience in the dental industry or phone-based customer service, especially in high call volume settings. Strong written and verbal communication skills. Proactive and resourceful approach to problem-solving. Excellent organizational skills with the ability to prioritize tasks independently. Professional and supportive demeanor with patients. High accuracy in typing and data entry. Outgoing personality with a talent for building rapport over the phone. Motivation to meet and exceed company goals. Education/Experience High school diploma or equivalent. Bilingual, required. 1-2 years of dental experience, required OMS software experience, preferred Benefits Competitive pay. Medical, Vision, and Dental Insurance. 401k with matching contributions. Paid Time Off (PTO) and Holiday pay. Schedule Monday through Thursday, 7:45 a.m. to 4:30 p.m. and Friday 7:45 a.m. to 2:00 p.m. #J-18808-Ljbffr