Busser

Busser

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values to Deliver Excellence, Embrace Originality, Act with Integrity, and Celebrate Community are the essential ingredients to our success.

Position Summary

The Busser plays a crucial role in maintaining the cleanliness and organization of the dining area and contributes to the guest experience. Bussers work closely with the waitstaff and kitchen staff to ensure a smooth and enjoyable dining experience for guests.

Responsibilities

• Clear tables promptly and efficiently after guests have finished their meals, ensuring that used dishes, glassware, and utensils are removed.
• Reset tables with clean and properly arranged table settings, including linens, cutlery, glassware, and condiments.
• Assist in delivering food and beverages to guests' tables, working closely with the waitstaff to ensure accurate and timely service.
• Pre-bus tables by removing empty plates, glasses, and clutter throughout the meal, keeping the dining area clean and organized.
• Provide exceptional customer service by promptly addressing any guest requests or concerns related to table cleanliness or organization.
• Maintain the cleanliness and tidiness of the dining area, including sweeping, mopping, and wiping surfaces as needed.
• Restock and replenish necessary items, such as napkins, straws, and condiments, at each table.
• Collaborate with the waitstaff and kitchen staff to ensure smooth coordination of service, including communicating special requests or modifications to orders.
• Assist in the setup and breakdown of tables, chairs, and any additional equipment required for special events or private dining reservations.
• Maintain a clean and organized work area, including ensuring that bussing stations are properly stocked with necessary supplies.
• Assist in the disposal of trash and recycling in accordance with waste management guidelines.
• Follow all health and safety regulations, including proper food handling and sanitation practices.
• Support other team members as needed, including helping with special events or providing assistance in other areas of the restaurant.
• Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.
• Polish glassware, plate ware and silverware as needed.
• Attend staff meetings and training sessions as required.

Requirements

• Previous experience as a Busser or Server Assistant in a fine dining or upscale restaurant is preferred.
• Knowledge of fine dining etiquette and service standards.
• Excellent communication skills to effectively communicate with the waitstaff, kitchen staff, and guests.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Physical stamina and ability to lift and carry heavy trays or bus tubs.
• Attention to detail to ensure accurate and consistent table setups.
• Customer service-oriented mindset with a focus on providing exceptional dining experiences.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Ability to work well in a team and collaborate effectively with colleagues.
• Basic knowledge of food safety and sanitation regulations.
• Willingness to learn and take direction from supervisors or managers.
• Ability to stand and walk for extended periods.
• Ability to handle and resolve guest concerns or complaints in a professional manner.
• Positive attitude and willingness to contribute to the overall success of the restaurant.
• Current Food Handler Certification

Non-Exempt

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.