DISPATCHER/ RECEPTIONIST

Job Description

Job Description

Dispatcher / Receptionist – Plumbing Office

Chatsworth

Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

We are looking for an experienced Dispatcher / Receptionist to join our busy plumbing office in Chatsworth. This position is ideal for someone who is highly organized, fast-paced, and able to handle multiple technicians, customer calls, scheduling, and office responsibilities throughout the day.

Responsibilities

Answer incoming customer calls professionally and efficiently

Schedule and book service appointments

Dispatch and coordinate multiple plumbing technicians daily

Manage and control the technicians’ schedules

Remind technicians of upcoming jobs and schedule updates

Follow up with customers regarding appointments and payments

Assist with writing contracts and office paperwork

Communicate clearly with technicians and customers throughout the day

Handle receptionist and general office duties as needed

Requirements

MUST have Service Titan experience

Please do not apply if you do not have ServiceTitan experience

Strong multitasking and communication skills

Ability to work well under pressure in a fast-paced environment

Fast typing and computer skills required

Ability to manage several technicians and customer situations at once

Reliable, organized, and detail-oriented

Professional phone etiquette and customer service skills

Schedule

Monday through Friday

8:00 AM – 5:00 PM

In-office position only

Office located in Chatsworth, CA

Preferred Qualities

Plumbing or home service industry experience preferred

Positive attitude and team-player mentality

Strong follow-up and problem-solving skills

To apply, please send your resume and include your experience with ServiceTitan.