Customer Care Supervisor

Job Description

Job Description

Location: Riverview, FL 33569

Is it your dream to work with people and animals? Do you love to help people and have a positive can-do attitude? If so, read on! We are looking for an experienced Customer Care Supervisor to lead our front desk and reservations team. This role is responsible for delivering exceptional customer service, managing daily operations, and developing a high-performing team in a fast-paced pet care environment.

We pay a competitive wage of $17-$18/hour based on experience and skill level. We also offer sick time, paid time off, health insurance, 401 K match, Employee Assistance Programs, discounted services and more. If you love people and are looking to work for a growing, fast paced pet care facility, apply today!

Responsibilities

• Lead and support Customer Care Associates and Reservation Specialists
• Deliver excellent customer service and oversee client interactions
• Manage reservations, invoicing, payments, and client records
• Monitor capacity, waitlists, and daily front desk operations
• Handle client concerns professionally and escalate when needed
• Hire, train, coach, and evaluate team members
• Create schedules and ensure proper staffing coverage
• Maintain accurate records and ensure policy compliance
• Support marketing efforts, events, and client communications

Qualifications

• 2–3 years of leadership or supervisory experience
• 1–2 years of customer service experience (payments preferred)
• Strong communication, organization, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Reliable, professional, and team-oriented
• Comfortable using new systems and technology

WORK SCHEDULE: 8 hour shifts 5 days a week. Must be open weekends and holidays. Possible shifts can include 6am-3pm, 8am-5pm, 10am-7pm.