Member Services Staff (Student Associate) - Campus Recreation Center

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You Must Use Your UC Student Email to Apply (6+View email address on us.fitly.work)  

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at . 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Campus Recreation’s mission is to create an inclusive environment that inspires movement and community. In addition to offering an award-winning fitness facility, we strive to be a place where members can connect with one another in a safe and positive environment.

Campus Recreation includes multiple fitness spaces: Campus Recreation Center, the Fitness Center at CARE/Crawley, the Siddall Fitness Center, and Movement on Main. Our facilities offer many ways for members to get active – from cardio and weight equipment to group fitness, swimming pools, a climbing wall, and more. We look for teammates who uphold the same values as we do: Excellence, Ownership, Solutions Focused, Fun, and Teamwork.

Connect. Energize. Thrive. Explore Campus Recreation.

Essential Job Functions

The Member Services Staff is responsible for granting access to the facility, processing and scheduling services and payments, selling memberships, and issuing equipment rentals. Staff members must provide members, prospective members, and guests with accurate information about University of Cincinnati Campus Recreation.

• Granting access to Campus Recreation facilities (Campus Recreation Center and Fitness Center at CARE/Crawley).
• Selling memberships, day passes, programs, packages, and Pro Shop items.
• Answer questions from members regarding facility, memberships, and programs at the member Services desk and over the phone.
• Process payments for memberships, day passes, programs, packages, and Pro Shop items.
• Enroll participants in programs.
• Issue equipment rentals (dip belts, basketballs, towels, etc.).
• Enforce Campus Recreation policies.
• Attend Mandatory Spring and Fall All Staff Trainings that take place the week before school starts.
• Assist in emergencies.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or GED
• Must be at least 16 years of age.
• Enrolled at a post-secondary institution or a secondary school.
  • Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
  • “Enrollment” shall include:
    • The period between two successive terms for which the student is enrolled.
    • The one “off” term in each academic year in which the student is not enrolled. Student employee status may be retained for one additional term following either graduation or withdrawal from enrollment.
• If selected for this position, candidates must be willing and able to obtain a Red Cross CPR/AED Professional Rescuer Certification, provided by Campus Recreation.

Additional Information

• Campus Recreation provides additional development opportunities for staff beyond job duties including the possibility to attend varying conferences at state, regional, and national levels as well as inner-departmental committee opportunities through our student-led organization, Recreational Development & Leadership (RDL). 
• This position may require early mornings, late nights, and holidays. 
• This position requires a minimum of 5 hours and allows for a maximum of 24 hours (non-international employees) and 20 hours (international employees) per week.

Skills Acquired

• Teamwork - collaborate effectively by listening actively, respecting diverse perspectives, managing conflict, taking accountability, adapting to change, and building positive working relationships to achieve shared goals
• Problem Solving - make sound, inclusive decisions by analyzing information, anticipating needs, prioritizing tasks, and communicating actions with good judgment in a fast-paced environment
• Customer Service - provide excellent service to members by answering questions and guiding them through the membership experience.
• Communication - communicate clearly, respectfully, and effectively through verbal, written, and nonverbal communication, active listening, thoughtful questions, and timely requests for guidance.
• Technology - use Campus Recreation platforms for checking in members and registering them for programs.

Physical Requirements/Work Environment

• Standing – often
• Talking – often
• Walking – often
• Bending – often
• Pulling, pushing – often

Compensation and Benefits

• Pay rate - $11.40/hour
• 20% discount of programs and services (excluding Pro Shop)

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click for a list of acceptable documents.

As a UC student employee of an Ohio public institution, you will not contribute to the federal Social Security system, other than contributions to Medicare. 

To learn more about student employment at The University of Cincinnati, please click here .

To learn more about why UC is a great place to work, please visit our .

Important : To apply for a student position, you must create a profile and submit a complete job application through the . We are unable to consider “easy apply” applications submitted via other websites, including Handshake. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at View email address on us.fitly.work . 

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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