Operations Associate, Charlotte

Job Description

Job Description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities: 

-Pick and pack items for dispatch to customers

-Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies

-Manage inventory and re-shelving of canceled orders

-Clean and organize sales floor and overall facility

-Manage waste and spoilage through strict compliance with FIFO practice

-Contact customer for substituted or out-of-stock items

-Handle, scan and move product in a safe and well-organized manner

-Stand, push, pull, squat, bend, reach and walk during shifts

-Use carts, pallet jacks, dollies and other equipment to move product

-Handle products that may contain tobacco, nicotine, and/or alcohol

-Work in freezer locations periodically throughout shifts

-Capability to walk several flights of steps periodically throughout the day

-Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards

-Ensure accuracy of all food and beverage packaged for delivery

-Follow health, safety and sanitation guidelines for all products

-Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements

-Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation

-Prepare, package and stage/handoff orders

Qualifications:

-High School Diploma or GED Equivalent

-Experience working in a restaurant or retail environment (preferred, not required)

-The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)

-General working knowledge of basic web-based software applications (e.g. Google G-Suite)

-Stand and walk for the duration of an assigned shift

-Lift up to 49 pounds

-Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

#LI-DNP

Gopuff is seeking Operations Associates to join the operations team.  We are looking for self-starting, motivated and committed individuals. Operations Associates play a critical role in our fast-paced environment that requires drive, grit, positivity, and enthusiasm for the challenge.  

In this role, you will execute a variety of warehouse responsibilities including picking, packing, receiving product, cleaning and interacting with our partner drivers.  Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively deliver a perfect experience for our customers.  If you love having the ball...If you love the idea of taking the bull by its horns...If you love doing whatever it takes for the thrill of the win…we want to talk to you.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Qualifications

• High School diploma or GED equivalent, Bachelor’s Degree a plus
• Experience working in a restaurant, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
• Strong work ethic, punctual, responsible and honest
• Must thrive in high-stress environments
• Effective communication skills
• Team oriented, works with and responds well to others
• Positive attitude, helpful and respectful
• Organized
• Work with a fluid schedule and available during peak hours 
• Be able to lift up to 20 lbs. repetitively

Responsibilities

• Receiving and Put away
• Picking and Packing
• Customer Service
• Warehouse Organization and Standards
• Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not match
• Put away product to inventory locations
• Pick and pack items on a per order basis for dispatch to customers
• Ability to ensure accuracy of items picked/packed 
• Properly stage orders in assigned bin locations
• Contact customer for substituted or out-of-stock items
• Amend order contents per confirmation of substitution
• Clean and organize warehouse 
• Conduct cycle counts to identify loss and improve in-stock position
• Re-shelve canceled orders promptly
• Manage waste and spoilage through strict compliance with ‘FIFO’ practices (First In, First Out)
• Ensure the Standards of Conduct policy is followed to provide a safe and inclusive work environment    
• Assist General Manager and Shift Leads with all warehouse tasks when delegated

Pay

• Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
  Charlotte, NC: $13.00 per hour
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information about this role’s compensation package, please contact the designated recruiter.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.