Referral Representative - 3rd Shift

Referral Representative - 3rd Shift

Location: Pittsburgh, PA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 2 months
• Pay Rate: $18.00$21.85 / Hour (USD)
• Shift / Schedule: 9:00 PM 5:30 AM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. [Export-control compliance required. See recruiter for eligibility details.]

Job Summary

Handle all internal and external customer contact regarding Referral Testing. Receive, resolve, and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

Key Responsibilities

• Retrieve, sort, and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
• Perform investigations and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, Customers, and Sales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed (TNPs) and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
• Identify and escalate Reportable Quality incidents to supervisors.
• Adhere to all established CLIA, HIPAA, OSHA, and laboratory safety requirements.
• Required to use (a) personal protective equipment, (b) engineering controls, and/or (c) work practice controls as directed by management.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Skills

• Basic understanding of the operations of Client Services and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.
• Must be detail-oriented, have the ability to work independently, establish work priorities, and handle several tasks simultaneously for maximum department efficiency.
• Demonstrate strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers, and clients.
• Communication skills necessary to handle telephone inquiries from clients and vendors.
• Ability to deal with patient and client information in a confidential manner.
• Good data entry skills required.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) and Laboratory Information Systems.

Education Requirements

• High School Diploma or equivalent REQUIRED

Required Experience

• Minimum one (1) to two (2) years of clinical laboratory experience.

Nice-to-Have Experience

• Customer service and/or medical background preferred.

Work Environment / Physical Requirements

• Required to handle biological samples and potentially hazardous chemicals.
• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried; and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.
• Overtime may be required.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading provider of diagnostic information services in the healthcare industry, serving millions of patients and healthcare providers across the United States and worldwide. Leveraging the world's largest clinical lab database, the organization delivers insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. The team includes professionals across clinical laboratory operations, specimen processing, referral testing, customer service, and patient services roles who are united by a commitment to a healthier world and inclusive care.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-07872