Customer Success Manager (NY or Denver)

# Customer Success Manager (NY or Denver)## •### @ongondolaPosted on 6/18/2025•Full-time## Job DescriptionLocation: Denver, CO or New York, NYTeam: Customer SuccessReports to: VP of Go-To-MarketAbout GondolaGondola is the system of record for creative work. We help brands, agencies, and creators understand what content works, who made it, and where to invest. Powered by a proprietary credit graph that links millions of posts to tens of thousands of verified creators, Gondola replaces scattered spreadsheets and Slack threads with clear dashboards for campaigns, performance analytics, and creator portfolios. Teams use Gondola to move faster, make data-backed decisions, and scale high-quality output with flexible networks of freelancers and creators.The Role: Customer Success ManagerAs a Customer Success Manager at Gondola, you will play a critical role in supporting our growing customer base, with a focus on driving adoption, performance, and long-term value. You will work closely with a mix of customers, from fast-moving startups to global brands, helping them get the most out of Gondola’s platform.This is a hands-on, relationship-driven role where you will guide customers through onboarding, share best practices, analyze performance, and serve as their strategic partner. You will help customers achieve success across creator campaigns, content operations, and attribution workflows.You will collaborate cross-functionally with product, marketing, sales, and support to ensure every customer, big or small, sees clear value from Gondola.What You’ll Do:Own relationships with a portfolio of customers, including creative agencies, brand teams, sports organizations, and freelancersLead onboarding sessions and ongoing check-ins to ensure customers are set up for long-term successDrive platform adoption through proactive support, education, and performance reviewsAnalyze customer usage and content performance data to identify opportunities, surface risks, and improve outcomesRun success planning sessions, training workshops, and regular performance check-insWork cross-functionally to resolve customer issues, route feedback to product, and shape platform improvementsCollaborate with the sales team to identify expansion opportunities and ensure smooth renewalsMaintain documentation of customer goals, key contacts, meeting notes, and health metrics in internal toolsChampion customer needs internally to help shape the future of the product and overall customer experienceWhat We’re Looking For:2–4 years of experience in customer success, account management, or client services at a SaaS, media, or marketing technology companyPassion for the creator economy, digital media, and creative industriesAbility to build strong, trusted relationships across different types of customers—from creators to executivesStrong communication and presentation skills, with experience running client meetings and workshopsAnalytical mindset and comfort with interpreting customer data and content metricsProactive, organized, and able to manage multiple customers and projects at onceComfortable working in a startup environment with evolving processes and lots of collaborationExperience using tools like Notion, Slack, Salesforce, or similar CRM or customer success platformsBonus: background in influencer marketing, brand partnerships, or creative productionHelp shape the future of creative work with a mission-driven teamWork with some of the most creative brands, agencies, and creators in the worldBe part of a fast-growing startup building the future of content authenticityOwn a critical function at the intersection of creativity, influence, and analyticsYou don’t need to meet every single requirement to apply. If you’re passionate about our mission and eager to help customers succeed, we’d love to hear from you.Pay Range$65,000-$75,000 + Bonus and Generous BenefitsLocationHybridDenver, ColoradoPay$65,000 - $75,000/yr #J-18808-Ljbffr