Customer Support Representative

Workwear Outfitters has a strong legacy of building innovative and authentic market‑right products and is a leading supplier of work apparel and footwear for diverse occupations across industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and more. With over $800million in sales and more than 5,800 employees worldwide, we operate from Nashville, Tennessee. Brands under our umbrella include RedKap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty, Work Authority, Workrite Fire Service, Chef Designs, Horace Small, CritiCore, and OOBE. We are also the exclusive licensee for Dickies apparel in the B2B channel. Our purpose: “We champion and empower workers who make our world work better.” Major benefits include medical, vision and dental, life and disability coverage. Other benefits include 401K, tuition reimbursement, employee assistance program, flexible spending accounts, and many others. What You Will Do As a Customer Support Representative you are responsible for all customer support activities and inquiries within the business. This involves strong interdepartmental interactions to provide complete and accurate information and support to customers, the sales team, and management on routine and non‑complex inquiries. How You Will Make a Difference Build customer loyalty and drive business success by providing effective communication and working closely with customers at all levels, nationally, regionally, and end users. Handle inbound and outbound customer communications across multiple channels (phone, email, live chat), delivering exceptional customer service and support. Process customer orders accurately while providing prompt, professional, and efficient responses to customer inquiries and requests. Research appropriate solutions for customers’ needs and provide technical support for the website portal. Review, evaluate, and process customer requests for return authorizations, exchanges, shipping, and invoice correspondence. Understand and recommend product offerings and customization capabilities that best represent customers’ branding. Perform daily business support functions by following established procedures and identifying opportunities to improve operational efficiency. Maintain accurate records of customer interactions, transactions, and order updates within company systems. Skills for Success High school diploma required; associate’s or bachelor’s degree preferred. 1+ years of customer service, call center, retail, hospitality, or client support experience. Experience supporting multi‑channel customer interactions (phone, email, chat, etc.). Experience with order management, shipping, and billing processes. Experience working across multiple systems to analyze data and identify issues to drive effective solutions. Strong verbal and written communication skills. Experience with Excel and Microsoft Office. #J-18808-Ljbffr