Senior AR Manager

Job Description

Job Description

Full job description

Position Summary:

The Senior Accounts Receivable (A/R) Analyst is responsible for supporting the department manager in managing incoming payments, maintaining accurate customer account records, resolving billing issues and supporting the company’s cash flow health. This role ensures timely invoicing, payments posting, and collections with a high degree of accuracy while providing training and supervisory support to department employees as needed. The Senior A/R Analyst is required to assist in the reconciliation of accounts while partnering with internal teams to resolve discrepancies and improve A/R processes.

Key Responsibilities

• Manage high-value, complex, and strategic customer accounts, ensuring accurate and timely invoicing, collections, and payment application.
• Prepare and monitor customer deposits and progress billing.
• Coordinate with Project Managers and Estimators on billing readiness.
• Monitor customer account activity, resolve billing discrepancies, and ensure timely resolution of payment disputes.
• Monitor accounts receivable aging and prioritize collection efforts.
• Contact customers regarding past due invoices through phone and email correspondence.
• Perform account reconciliations and maintain accurate customer account records.
• Process customer payments, credit memos, adjustments, and write-offs in accordance with company policies.
• Maintain strong customer relationships while balancing collection efforts with the Company's commitment to exceptional customer service.
• Prepare weekly and monthly A/R aging reports and collection status updates for management.
• Monitor Days Sales Outstanding (DSO) and recommend strategies to improve collection performance and reduce delinquent accounts.
• Partner with Project Managers, Account Managers, Operations, and Finance to resolve invoicing delays and customer disputes.
• Perform complex account reconciliations and investigate significant account variances.
• Support month-end and year-end close activities, including reconciliations, revenue recognition support, and Work-in-Progress (WIP) billing.
• Evaluate existing Accounts Receivable processes and recommend improvements to increase efficiency, accuracy, and internal controls.
• Lead continuous improvement initiatives related to billing, collections, reporting, and cash application.
• Participate in ERP implementations, system upgrades, testing, and user acceptance activities.
• Serve as the department's subject matter expert for Accounts Receivable processes, billing, collections, cash application, reconciliations, and reporting.
• Provide technical guidance, training, and mentoring to Accounts Receivable staff.
• Ensure compliance with company policies, internal controls, accounting standards, and applicable financial regulations.
• Support internal and external audits by preparing documentation and responding to audit requests.
• Perform additional duties and special projects as assigned.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

• Financial and Analytical Acumen
• Problem Solving and Decision Making
• Customer Service
• Cross-functional Collaboration

Qualifications & Requirements:

• Education: Bachelor's Degree/Relevant Experience
• Experience: 5 or more years of experience in billing, collections, and accounting within a corporate environment
• Certifications/Licenses: None
• Strong understanding of accounting principles, subledger to ledger relationships, and GAAP
• Serves as a subject matter expert for billing, cash application, reconciliations, and A/R reporting
• Exceptional computer skills, including expertise in Microsoft Excel
• Ability to multi-task, learn quickly, and cross-train on various accounting tasks
• Strong data entry skills with the ability to demonstrate a high level of accuracy