Administrative Assistant

Do you enjoy helping others, solving problems, and keeping things organized? Are you a self-starter who learns quickly and enjoys working as part of a team? If so, we'd love to meet you. ASE is looking for an Administrative Support Representative to join our member during their busy enrollment season. This is a temporary role from September-December . What You’ll Do Provide outstanding customer service to clients, agents, and team members Answer incoming phone calls and respond to general Under-65 insurance inquiries Route calls to the appropriate team members when needed Learn and become knowledgeable about enrollment timelines, including: Qualifying Life Events Assist with policy service requests by working with insurance carriers and the Federally Facilitated Marketplace Send intake forms and enrollment materials to new clients Schedule appointments and assign clients to the appropriate agent Update and maintain client information within the database Support agents with enrollment activities and post-enrollment follow-up Assist with simple policy renewals and other administrative projects Prepare documents, compile records, and provide general office support What We’re Looking For High School Diploma or GED required Some college coursework preferred Previous benefits or insurance experience is preferred but not required Strong customer service mindset and professional phone presence Tech-savvy and comfortable learning new systems and processes Proficiency with Microsoft Office, including Outlook and Excel Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to work independently and as part of a team Quick learner with a positive attitude and willingness to help wherever needed Self-starter who takes initiative and follows through on tasks Why Join Us? Collaborative and supportive team environment Hybrid Schedule Opportunity to gain experience within the healthcare and benefits industry Meaningful work helping individuals navigate important insurance decisions Fast-paced role where no two days are exactly alike Additional Information Seasonal, Non-Exempt Position Employment Dates: September- December 31 Additional hours may be required during peak enrollment periods to meet client needs and ensure outstanding service #J-18808-Ljbffr