Senior Customer Success Manager

Senior Customer Success Manager

Chicago, IL / Remote

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

The grocery industry is working in the dark when it comes to pricing, promotion, and product information to inform their strategies. Datasembly is changing that. This is a massive industry with billions of dollars on the line every year. Datasembly's data-driven approach is changing how these companies are thinking about pricing strategy, deploying billions of dollars, and communicating both internally and externally. We are just getting started.

Please note that candidates outside the Chicago, IL area are eligible for remote based employment. Applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.

Senior Customer Success Managers guide Datasembly clients from onboarding through renewal and expansion. In this role, you will partner with customers to ensure Datasembly data and software support their business goals.

Job Duties and Responsibilities

• Serve as the primary point of contact and strategic advisor for assigned strategic CPG, Retailer, and/or Partner accounts from onboarding through renewal and expansion.
• Proactively identify customer needs and drive effective communication through cross-functional partnership with Solutions Engineering, Product, and internal leadership.
• Manage business reviews, customer success plans, strategic executive conversations, and relationship expansion across the customer's organization.

Education and Experience

• 5-10 years of proven customer success experience. This role requires experience with the growth, development, and retention of key customer accounts
• Ability to manage the customer lifecycle to proactively encourage ongoing customer satisfaction, retention, and expansion
• Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred
• Excellent communication, teamwork mentality, and interpersonal skills, The Sr CSM will work as part of the Customer Success team to develop strategies for scale and growth
• Skilled at building relationships with key decision makers within customer accounts
• Ability to thrive in a hyper-growth, fast-moving environment

Salary Range: $110,000 - $120,000

Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What SPINS Offers

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way

• Direct We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.