To Go Specialist

Responsibilities As a To‑Go Server, your primary duties center on providing guests with exceptional service, acting as an effective salesperson, and ensuring a memorable experience for every guest. Additionally, you will manage to‑go orders efficiently, maintain the service area, and handle transactions accurately. Make each guest feel appreciated through accommodating actions. Practice the “Hospitality Halo” with everyone within a six‑foot radius (smile, step aside, speak first). A friendly attitude is essential in building good rapport with guests and fellow team members. Work as a team with all O’Charley’s team members. Communicate clearly and enthusiastically with guests and team members, maintaining your composure at all times. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve your guests in a timely manner, according to the guest’s pace, and stay organized. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve. Have a thorough knowledge of to‑go accounting procedures. Have a thorough knowledge of to‑go packaging; use this knowledge to prepare and package quality products for guests. Maintain the general appearance of the to‑go area through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area. Ensure “Perfect Plate” presentations before items are delivered to guests. In case of a mistake, you must own it and take every action possible to correct it, including informing a manager and striving for a win‑win solution with the guest. Knowledge Requirements Guest relations To‑go packaging Menu knowledge Quality service and standards Safety and security Procedures cash handling Physical Requirements Able to continually enter and exit the building, even during inclement weather, while carrying to‑go orders weighing anywhere from 1–25 pounds. Able to speak, read, write and understand the primary language of the work location. Able to perform simple mathematical calculations related to money handling. Able to stand and exert well‑paced mobility for periods up to multiple hours in length. Must have a good sense of balance, and be able to bend, kneel, and lift bus pans, trays, and other items weighing up to 25 pounds. Benefits We offer flexible work schedules, a variety of great benefits, meal discounts, and much more. Equal Employment Opportunity Statement O’Charley’s Restaurant + Bar is an Equal Opportunity & E‑Verify Employer. #J-18808-Ljbffr