Account Representative, Customer Support

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.As an Account Representative, you will act as a liaison, provide product/services information over phone or email and resolve any emerging problems that our largest customer may face. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries and actively support the National Account Managers to achieve sales excellence. Be the voice of the Customer Support Center (CSC) by handling all calls to CSC’s general sales line, confidently address issues and providing customer’s exceptional service. Develop customer relationships by provide the prompt action to all calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past and future orders. Recommend solutions based on customers’ needs and interests. Estimate, quote, discuss contract terms, address warranty, delivery status and issue credits for FleetPride’s largest regional customers. Contact target accounts on a monthly basis through a variety of channels in an effort to promote special offers as determined by management. Collaborating with a variety of different departments to better serve the clients’ needs, such as Category Management, Legal and Supply Chain. Identify research and resolve customer issues. Follow up on customer inquiries not immediately resolved. Ensure FleetPride remains competitive while maximizing margins by updating customer pricing matrix.

EDUCATION & TRAINING

~ High School Diploma (or GED or High School Equivalence Certificate) required, with a Bachelor’s Degree preferred Minimum 2 years of experience in an administrative role Prior experience in a customer service environment is preferred Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, MS Access Knowledge of AS400 is a plus Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects. Computer skills: The ability to learn new programs and utilize them to improve performance. Intermediate to advanced knowledge of MS Office and various office machines. Project Management: Successfully manage multiple project simultaneously while ensure deadlines are met. Collaboration: Work with multiple departments to ensure bid’s, projects and other task are actively being worked and completed on time. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials. Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components. Occasional lifting of moderately heavy objects, such as computers and peripherals. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.